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Need to talk to someone who understands?


If you would like to talk to someone who understands the challenges of caring, you can request a series of calls from our friendly, trained volunteers.

The Listening Support Service offers up to four weekly phone calls with someone who understands the ups and downs of caring and who can provide a listening ear. 

Whether you want to discuss some of the issues you are facing as a carer, or just want to chat, our volunteers are here to listen. 


If you have difficulties registering, please email

We recommend you read our Service Agreement to find out more about what to expect from the Listening Support Service and see our FAQs for additional information.


man sitting on bed looking at phone


What you can expect

Just to have someone to talk to has been so helpful.”

Our volunteers will phone you once a week/fortnight, up to four times, for a chance to chat. Calls take place around the same day and time each week/fortnight, and last around 30 minutes. Our trained volunteers can provide emotional support and are able to suggest services to contact for more support, but they cannot give advice or counselling.


How do I sign up?

I've really looked forward to the calls.”

To sign up to receive these calls, we will need you to complete a short form to tell us a bit about you. Before completing this, please make sure you have read and can answer ‘yes’ to the following:

  • I am/the person I am referring is an unpaid carer.*
  • I am/the person I am referring is 18 or over.
  • If I am referring on behalf of someone else, I have their permission to do so.
  • I understand that the Listening Support Service cannot provide counselling/advice/information or support for mental health/crisis situations.
  • I am available to take the calls at the same day/time frame each week/fortnight over four/eight weeks.

*The Listening Support Service is open to unpaid carers. This includes anyone who receives Carer’s Allowance or a direct payment from a local council. It doesn’t include anyone who is caring as part of paid employment.

The Listening Support Service is also available in Welsh. You can select to complete the self-referral form in Welsh. Once you have completed the form, one of our callers will aim to give you a call within two weeks.

If you have any further questions, please see our FAQs.


mug with phone

“The volunteer was really helpful, a good listener and also offered a little perspective. It was simply a relief to find a forum in which there was a place to talk, and it helped to have an empathetic person to discuss challenges with. If anyone was thinking about whether to access the service I would say, DO IT.”


About our funders

The Listening Support Service is supported by Marie-Louise von Motesiczky Charitable Trust and, in Wales, by the Welsh Government. 

Marie-Louise von Motesiczky Charitable Trust is named after the acclaimed artist Marie-Louise von Motesiczky (1906-96), who cared for her mother in later life and produced several portraits of her. 

The Listening Support Service in Wales is funded by the Welsh Government through the Sustainable Social Services Third Sector Grant. 

Pair of patterned mugs on a table

Want to chat with other carers?

Join other carers for a chat over a cuppa with our online Care for a Cuppa sessions.

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