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Seeking information about caring over the phone?

Accessing support services and information can be a daunting task, especially for those who don’t use the internet.

This pre-recorded information phone service is free to call on 0800 888 6999. You can listen to information about:

  • help with finances and household costs
  • caring for people with specific health conditions
  • looking after yourself
  • ways to get more help and support.


We also have a downloadable information flyer for you to print off which includes a tear off slip at the bottom to be passed on to family, friends, and neighbours in need of support.

If you know an unpaid carer who doesn’t use the internet, please share our freephone number and print off our information flyer.

Please note that this service provides recorded information and signposting for carers – this is not a helpline or crisis service. Find out more about Carers UK’s Helpline service.

Latest updates

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15 July 25

This latest report reveals that most Directors of social services have seen an increase in unpaid carers approaching them for…

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Government to set out timetable for Carer’s Leave review and commits to hold public consultation
15 July 25

Last night, as the Employment Rights Bill was debated at Report Stage in the House of Lords, Peers discussed an…

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Carers UK reaction to third reading of the Universal Credit Bill
10 July 25

MPs debated the Universal Credit Bill in the house of Commons on 9th July 2025. The Bill in its existing…

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The GP Patient Survey 2025: A widening health gap for unpaid carers
10 July 25

This year’s GP Patient Survey reflects a worrying trend for unpaid carers’ health. 72% of carers said that they have…

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