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Seeking information about caring over the phone?

Accessing support services and information can be a daunting task, especially for those who don’t use the internet.

This pre-recorded information phone service is free to call on 0800 888 6999. You can listen to information about:

  • help with finances and household costs
  • caring for people with specific health conditions
  • looking after yourself
  • ways to get more help and support.


We also have a downloadable information flyer for you to print off which includes a tear off slip at the bottom to be passed on to family, friends, and neighbours in need of support.

If you know an unpaid carer who doesn’t use the internet, please share our freephone number and print off our information flyer.

Please note that this service provides recorded information and signposting for carers – this is not a helpline or crisis service. Find out more about Carers UK’s Helpline service.

Latest updates

Press Release
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Carers UK to responds Health Bill, Second Reading - Monday 1 June 2026
02 June 26
Press Release
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Carers UK responds to King’s Fund report on the ‘no man’s land’ between health and social care
02 June 26
News
BBC Radio Scotland – Caring Matters Week live roadshow
29 May 26
The Carers Scotland team were delighted to take part in BBC Radio's Caring Matters Week in Scotland.
Press Release
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Unpaid carers identified and highlighted in Pensions Commission interim report
21 May 26
The report identifies that unpaid carer face "heightened risks of undersaving for retirement" as providing care often "reduces or interrupts paid employment, limits opportunities for progression, and restricts access to workplace pensions."

Got a question about caring?

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