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Seeking information about caring over the phone?

Accessing support services and information can be a daunting task, especially for those who don’t use the internet.

This pre-recorded information phone service is free to call on 0800 888 6999. You can listen to information about:

  • help with finances and household costs
  • caring for people with specific health conditions
  • looking after yourself
  • ways to get more help and support.


We also have a downloadable information flyer for you to print off which includes a tear off slip at the bottom to be passed on to family, friends, and neighbours in need of support.

If you know an unpaid carer who doesn’t use the internet, please share our freephone number and print off our information flyer.

Please note that this service provides recorded information and signposting for carers – this is not a helpline or crisis service. Find out more about Carers UK’s Helpline service.

Latest updates

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Project helping unpaid carers to get active is up and running again after three-year funding boost
30 July 25

New funding from Sport England will support the Carers Active Project, led by Carers UK, working to reduce barriers and…

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Carers UK responds to Work & Pensions Select Committee report ‘Pathways to Work’
29 July 25

We are pleased to see the Select Committee’s report stress the negative impact the proposals in the Pathways to Work…

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Carers UK responds to the House of Lords debate on the Universal Credit Bill on 22 July 2025
23 July 25

The Universal Credit Bill has now completed all of its stages through Parliament.

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Carers UK response to the ADASS annual survey
15 July 25

This latest report reveals that most Directors of social services have seen an increase in unpaid carers approaching them for…

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