Seeking information about caring over the phone?
Accessing support services and information can be a daunting task, especially for those who don’t use the internet.
This pre-recorded information phone service is free to call on 0800 888 6999. You can listen to information about:
- help with finances and household costs
- caring for people with specific health conditions
- looking after yourself
- ways to get more help and support.
We also have a downloadable information flyer for you to print off which includes a tear off slip at the bottom to be passed on to family, friends, and neighbours in need of support.
If you know an unpaid carer who doesn’t use the internet, please share our freephone number and print off our information flyer.
Please note that this service provides recorded information and signposting for carers – this is not a helpline or crisis service. Find out more about Carers UK’s Helpline service.
Latest updates

Carers UK responds to Guardian article reporting that the Government is considering compensation for carers hit by the Carer’s Allowance scandal
Helen Walker, Chief Executive at Carers UK, said:
“This is very good news to hear that the Government is discussing…

Carers UK's response to the 2024 NHS Adult Inpatient survey
Emily Holzhausen CBE, Director of Policy and Public Affairs responds to this recent survey.

Carers Rights Day theme announced
Carers UK has launched the theme for this year’s Carers Rights Day on Thursday 20 November 2025 which is ‘Know…

Rising numbers of unpaid carers say they need more support from the NHS
An increasing number of unpaid carers looking after family members or friends who are older, disabled or living with a…
Got a question about caring?
Every day we hear from people who need help with looking after a friend or family member
Become a member for free
Joining Carers UK is free and takes just a few minutes.