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Seeking information about caring over the phone?

Accessing support services and information can be a daunting task, especially for those who don’t use the internet.

This pre-recorded information phone service is free to call on 0800 888 6999. You can listen to information about:

  • help with finances and household costs
  • caring for people with specific health conditions
  • looking after yourself
  • ways to get more help and support.


We also have a downloadable information flyer for you to print off which includes a tear off slip at the bottom to be passed on to family, friends, and neighbours in need of support.

If you know an unpaid carer who doesn’t use the internet, please share our freephone number and print off our information flyer.

Please note that this service provides recorded information and signposting for carers – this is not a helpline or crisis service. Find out more about Carers UK’s Helpline service.

Latest updates

News
Carers Scotland 60th Anniversary Reception and Exhibition
01 December 25
60 years of campaigning for change for unpaid carers 
Press Release
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Government confirms benefit increases for 2026-27, including rise in Carer’s Allowance and earnings threshold
28 November 25
Unpaid carers will see an increase in carer-related benefits as part of annual government upratings from April 2026, including Carer’s Allowance. 
Press Release
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Autumn budget reaction from Carers UK
26 November 25
The Chancellor has earmarked £75 million over the next three years to put right the failures that led to the Carer’s Allowance overpayments scandal. Yesterday’s commitment to reassess cases where averaging of earnings could have reduced overpayments is a vital step towards addressing the injustices carers have faced for far too long.
Press Release
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Unprecedented changes for carers as Government responds to Carer’s Allowance overpayments review recommendations
25 November 25
It’s a landmark day today for the carers’ movement now that the Government has responded to the independent review of overpayments by Liz Sayce OBE.

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