Carers UK has published a new best practice guide highlighting ways in which organisations can best support older carers who do not have access to the internet.

Research shows that those over 75 are most likely to be offline. However, as more services move online, being ‘digitally included’ is no longer just about having an internet connection, a device and some basic digital skills: it is about being able to do a range of activities, including accessing health information and resources to help with caring

A survey by Carers UK with organisations supporting older carers, such as local carers organisations and local charities, found that there are a number of issues faced by older carers who are digitally excluded, including loneliness and isolation (83%). The survey also found that one of the main barriers faced by older carers in accessing technology was a lack of confidence (88%)

The best practice guide makes a number of recommendations to help organisations support older carers who may not be online, by helping them to use technology or providing opportunities to receive support in-person