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  1. If you have an advice query which you can't resolve using the Help & Advice section of the website you can contact the Advice and Information team by filling in the form below, choosing the option “need advice about caring”. Due to a high volume of emails it is taking us up to 10 working days for us to respond to email queries. An alternative source of advice would be your local carers association which you can find using our directory.

    If you have a complaint or a compliment to make about any aspect of Carers UK, please see our Complaints Procedure.

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    There are many advice queries we simply can't answer without this!
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    Please give us as much detail as you are able to do. If you are asking about financial support it's really helpful to know what (if any) benefits you and the person you care for are already getting.

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How you can help

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With your help we can reach more carers with timely support and advice.



We will keep campaigning until every carer gets proper recognition and support.

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