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We are really proud of the achievements of our Listening Support Service, and to have been able to provide a lifeline for many carers during some challenging years. 

Sadly, due to funding coming to an end and in light of the challenging financial landscape, we have taken the difficult decision to close the Listening Support Service.

We thank our committed volunteers and generous supporters for all they have done to enable us to provide emotional listening support for carers.

We understand that the closure of the service will be disappointing to many carers. If you need someone to talk to, we have information on other organisations who can provide emotional support:

  • Samaritans, who are available 24/7 for anybody who needs a listening ear. They can be telephoned on 116 123 or emailed on
  • Shout, a text-based service for when you’re struggling to cope and need to talk, available 24/7. Text ‘SHOUT’ to 85258.  
  • Hub of Hope – This national database brings together local community and charity groups and services, as well as local NHS services, which can support your mental wellbeing. 
  • For carers in Wales, C.A.L.L. can provide emotional support in both English and Welsh. They are available 24/7 by telephoning 0800 132 737 or by texting ‘help’ to 81066

Your local carer’s centre may also be able to talk to you about what emotional and mental health support is available in your area.  Search our directory.

If you are concerned about your mental and emotional wellbeing, you can discuss this with your GP.  It is also possible to access Talking Therapies via the NHS.

More details of Carers UK support and services can be found on our support for carers page. You can also speak to other carers and find mutual support at our weekly Care for a Cuppa chats on Zoom.

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