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Carers Wales Office

You can contact the Wales office by emailing us at or calling the office on 029 2081 1370 between Monday and Friday 9am - 3pm. We also call back within 2 working days if you leave a message.

You can also send letters to the office at: Unit 5, Ynys Bridge Court, Cardiff, CF15 9SS


Carers UK information and support


Our telephone Helpline is available on 0808 808 7777 from Monday to Friday, 9am – 6pm or you can contact us by email (

If you need somebody to talk to or a listening ear, Samaritans is also available 24 hours a day, 365 days a year on 116 123 or you can email


Thank you so much - knowing this service exists during such a stressful time is phenomenal."
(Email Helpline service)



About our Helpline

We provide information and guidance to unpaid carers. This covers a range of subjects including:

  • benefits and financial support
  • your rights as a carer in the workplace
  • carers' assessments and how to get support in your caring role
  • services available to carers and the people you care for
  • how to complain effectively and challenge decisions.

If you feel you need help in these areas, or want to ask a question that might be helpful to you with your caring, please get in touch. We’re not always able to provide the same level of specialist information and support by telephone as we can by email, so if we’re unable to help you in this way over the phone, we will tell you about other ways to get this support including guiding you towards other services and organisations that can offer support. 

Please note, we’re often confused with the Carer’s Allowance Unit of the Department of Work and Pensions (DWP), who administer and pay Carer’s Allowance. We can help answer questions about Carer’s Allowance. However, because we are in no way linked to the DWP, we cannot update any details/circumstances that relate to your personal Carer’s Allowance claim or access your benefit claim file to see if your benefit has been paid. 


Support in your area

You can find details of your local carers' organisation on our website. Local carers' organisations will have detailed information on the help and support available where you live, such as how to access carers' assessments, emergency card schemes and local respite services.


Other national organisations that may be able to help


Age Cymru

A charity dedicated to helping everyone make the most of later life: If you are in another nation, you can contact Age UK

0800 022 3444 (Wales), Call 0800 055 6112 (England), 0800 124 4222 (Scotland), 0808 808 7575 (Northern Ireland).


Citizens Advice

Provides free, independent, confidential and impartial advice in Wales, England,Scotland & Northern Ireland



A national charity that supports the families of children with additional needs in Wales, England, Scotland & Northern Ireland

Call 0808 808 3555 or email


Our online forum

The Carers UK Forum is our online community of carers and is available to Carers UK members 24 hours a day, 365 days a year. A few words from a fellow carer who understands what you’re going through can be a lifeline. So whether you need to share an experience, ask a question or simply let off some steam, log in and join the conversation.

If you're not a Carers UK member you can join now for free. We ask for a donation to support our work, but if you're not able to, that's absolutely fine – we're here for all carers who need us. Once you've joined details of how to log into the Carers UK Forum will be automatically emailed to you.


Need urgent support?

There are other organisations who can help you get the support you need out of hours.

  • Call the NHS 111 service if you are feeling unwell and need a telephone health assessment – just dial 111.
  • Samaritans are open 24 hours a day, 365 days a year – you can call free anytime, from any phone on 116 123 or email
  • Social services. If your normal office is closed and you need urgent help, then you need to find the emergency duty team. Numbers are sometimes printed in local newspapers, find it on or in the telephone book. An easy way is search online is to use google to search for "emergency duty team" and the name of your local council.

Latest updates

Press Release
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Kings Speech - Carers UK welcomes Employment Rights Bill provisions but calls for unpaid carers to be greater priority for Government
17 July 24

Responding to today’s speech by King Charles III, Emily Holzhausen CBE, Director of Policy and Public Affairs at Carers UK,…

Press Release
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Rise in people discharged early from hospital puts millions of unpaid carers under more pressure
16 July 24

A survey by the Adult Directors of Social Services, ADASS, reveals a rise in the numbers of people being discharged…

Press Release
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Carers UK responds to the appointment of Sir Stephen Timms MP as the DWP Minister for Social Security and Disabilities
15 July 24

“We are delighted that Sir Stephen Timms MP has been appointed as the DWP Minister for Social Security and Disabilities.…

Press Release
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Scheme supporting unpaid carers in the workplace celebrates 15-year anniversary
11 July 24

Employers for Carers (EfC), a membership forum set up to champion and promote effective workplace support for staff with caring…

Got a question about caring?

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