Skip to the content
Choose your content
UK NI Scotland Wales

Join us Login Forum Media centre
Choose your content
UK NI Scotland Wales

 

 

Track The Act has returned to monitor and evaluate how the Social Services and Wellbeing (Wales) Act 2014 is working for unpaid carers.

The report highlights:

  • Delayed Identification: 36% of carers took over three years to be identified in their caregiving role, undermining the Act’s aim of early intervention and preventive support.
  • Lack of Accessible Information: Only 47% of carers had access to relevant information, and fewer than a third (31%) received advice between April 2023 and March 2024.
  • Community Support Gap: Although 58% of carers were aware of available community support, only 26% were able to access it, often due to time constraints as a result of their caring role.
  • A critical lack of Carers Needs Assessments being carried out: Despite a legal right to these assessments, only 6% of carers accessed them in the past year, with waiting times extending up to 162 days in some regions.

 

 

Track The Act

Looking at how the Social Services and Wellbeing (Wales) Act 2014 is working for unpaid carers today.

Find the full report in Welsh

As part of the Track The Act report, Carers Wales asked questions to each of the 22 Local Authority areas, 7 Health Boards and the Welsh Government.

We have uploaded every response and this can be found below.

Find out what the Local Authorities said here

Find out what the Local Health Board said here

Find out what the Welsh Government said here

Track The Act previously ran between April 2016 to March 2020 monitoring the first four years of the implementation of the Act.

You can read all the previous responses on the button below.

Previous Track The Act reports

Find out exactly how your Local Authority responded to our Track The Act questions.

Every response can be found here

Local Authorities Response

 

Find out exactly how your Local Health Board responded to our Track The Act questions.

Every response can be found here

Local Health Board Responses

Find out exactly how the Welsh Government responded to our Track The Act questions.

Welsh Government Response

Latest updates

Press Release
Dummy image
Project helping unpaid carers to get active is up and running again after three-year funding boost
30 July 25

New funding from Sport England will support the Carers Active Project, led by Carers UK, working to reduce barriers and…

Press Release
Dummy image
Carers UK responds to Work & Pensions Select Committee report ‘Pathways to Work’
29 July 25

We are pleased to see the Select Committee’s report stress the negative impact the proposals in the Pathways to Work…

Press Release
Dummy image
Carers UK responds to the House of Lords debate on the Universal Credit Bill on 22 July 2025
23 July 25

The Universal Credit Bill has now completed all of its stages through Parliament.

Press Release
Dummy image
Carers UK response to the ADASS annual survey
15 July 25

This latest report reveals that most Directors of social services have seen an increase in unpaid carers approaching them for…

Got a question about caring?

Every day we hear from people who need help with looking after a friend or family member

Become a member for free

Joining Carers UK is free and takes just a few minutes.

Back to top