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Carers Allowance Videos (Wales)

Carer’s Allowance is money for people who provide care for a disabled person or for someone who needs support, for at least 35 hours a week.

These four videos explain what Carer's Allowance is, how it interacts with other benefits, how to claim it and what do to if you caring role changes.

Click here if you would like to watch these videos in Welsh


What is Carer's Allowance?

Carer’s allowance is £69.70 (2022-2023)

Carers Wales Carer's Allowance booklet: https://www.carersuk.org/wales/help-and-advice/factsheets-carers-wales/carers-allowance-wales

Call our helpline on 0808 808 7777 or contact Carers Wales directly on 029 2081 1370

To contact the tax office for advice: Phone: 0300 200 3300 Textphone: 0300 200 3319 If you are a refugee, you can get advice about this from the AIRE Centre: Tel: 020 7831 4276 E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

For help with your right to stay in the UK: Go to www.lawcentres.org.uk for more information. Or you can search for advice at: https://find-legal-advice.justice.gov.uk/


Carer's Allowance and other benefits

Attendance Allowance Phone: 0800 731 0122 Textphone: 0800 731 0317

Carer’s Allowance Phone: 0800 731 0297 Textphone: 0800 731 0317

Disability Living Allowance If you were born on or before 8 April 1948: Phone: 0800 731 0122 Textphone: 0800 731 0317 If you were born after 8 April 1948: Phone: 0800 121 4600 Textphone: 0800 121 4523

Jobseeker’s Allowance, Income Support and Employment and Support Allowance: If you are making a new claim: Phone: 0800 055 6688 Textphone: 0800 023 4888) If you already get 1 of these benefits: Phone: 0800 169 0310 Textphone: 0800 169 0314

Pension Credit and Pension If you are making a new claim: Phone: 0800 731 7898 Textphone: 0800 731 7339 If you already get a Pension or Pension Credit: Phone: 0800 731 0469 Textphone: 0800 731 0464

Personal Independence Payment Phone: 0800 121 4433 Textphone: 0800 121 4493

Tax Credits Phone: 0345 300 3900 Textphone: 0345 300 3909

Universal Credit Phone: 0800 328 9344 Textphone: 0800 328 1344 To claim Carer’s Credit and for advice contact the Carer’s Allowance Unit: Phone: 0800 731 0297 Textphone: 0800 731 0317


How to claim Carer's Allowance?

How to claim Carer’s Allowance

You can apply online or download an application form at: www.gov.uk/carersallowance/how-to-claim

You can ask for a claim pack by calling the Disability and Carers Service: Call: 0800 731 0297 Text or typetalk: 0800 731 0317

For guidance on making a claim contact your local carers’ centre: www.carersuk.org/localsupport Or contact our Carers UK Helpline: Phone: 0808 808 7777 This phone line is open Monday to Friday from 9am to 6pm. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Link to the Carers UK appeal guide: https://www.carersuk.org/help-and-advice/financial-support/help-with-benefits/challenging-a-benefit-decision


What to do if your caring role changes?

You can contact the Carer’s Allowance Unit on: Phone: 0800 731 0297 Textphone: 0800 731 0317

If you are worried about getting paid too much you can contact us for advice: By email: This email address is being protected from spambots. You need JavaScript enabled to view it. Or by phone: 0808 808 7777 This phone line is open Monday to Friday from 9 am to 6 pm


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