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Smart Meter

smart energy GBWe’re currently running engagement events on all sorts of technology that can benefit carers and those they’re caring for, including smart households. An easy first step to going “smart” at home is by getting a smart meter.

You can contact your energy supplier for one, or request one for the person you are caring for.

What are the benefits of a smart meter?

  • Smart meters all come with an In-Home Display (IHD) unit (also available for those who are blind or partially sighted). These can help you stay more in control of your energy use, make simple changes to how and when you use energy and promote good energy habits. All of which can help you save money.
  • Use the IHD to see:
    - how much energy you’re using in near real time
    - how much energy was used in the last hour, week and month (and what it cost) and if it’s high, medium or low usage
  • If you are a prepay customer, you can top up at any time online or via your mobile phone (or at your local shop if you prefer) and the IHD will show you:
    - how much credit you have left and if it’s running low
    - how much emergency credit you have 
  • Smart meters take digital meter readings and automatically send them to your energy supplier. So you receive accurate (not estimated) bills, and don’t have the hassle of doing manual meter readings for you or your loved one. Watch carer Marilyn’s story.Smart Meter display
  • Your have control over how often your smart meter sends data to your energy supplier (choose from half hourly, daily or monthly)
  • Can help you look for and get better energy deals
  • Smart meters are greener and reduce your carbon footprint.

Transforming health and care

Smart meters have the capability to transform health and social care by allowing innovations and services to be built around the data generated by smart meter users. This, for example, could allow carers to monitor when things go wrong, and find out more quickly when help is needed.

Read more about it, including the UCL Energy Institute’s report Energising Health.

Installation process and Covid-19

Your energy supplier will arrange a time and date for your installation. They will tell you what to expect, how long it will take and if there’s anything special you need to do before the visit, or if you have any special requirements.

Energy suppliers have implemeted new safety procedures to minimise the risk of spreading COVID-19, which include carrying out a COVID-19 risk assessment and wearing face coverings and relevant PPE.

Further information on smart meters

Further information on smart meters, how they work, addressing concerns and frequently asked questions, is available on the Smart Energy GB website.

Getting help and support with your energy

77% of carers face higher utility bills and this may well have increased during the last few months due to Coronavirus.

Home Energy Scotland provides a range of information, tips and advice on energy-saving support and help you may be entitled to if you are struggling with your fuel bills. Freephone 0808 808 2282 for free, expert advice or visit their website.

Citrus Energy provides a free switching service and advice to help you reduce your energy bills. Freephone 0800 221 8089

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