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Carers UK responds to Care Quality Commission’s five year strategy

24 May 2016

Today, the Care Quality Commission published its 5 Year Strategy from 2016-2021, setting out its ambition for a more targeted, responsive and collaborative approach to regulation, so that more people can receive high-quality care.

Emily Holzhausen, Director of Policy and Public Affairs, said:

“We’re pleased to see the direction of travel for the Care Quality Commission and the recognition that unpaid carers have valuable information, experience and insight into the quality of care that is provided. The quality of care services across health and social care has a direct impact, not just on the quality of life of the person receiving care, but on carers too.
“Good services have the ability to transform lives and make caring easier for England’s 5.4 million carers. Carers UK’s evidence from carers is that poor quality services impact negatively on carers’ own health and wellbeing, their relationships with others and their ability to stay in employment. Where carers aren’t supported by reliable and good quality services, they feel their role is undervalued.
“We welcome the Strategy’s new focus looking at how good care services are in particular areas of the country. Carers can have contact with up to 30 different services and professionals so what matters to them is whether the quality of all of these services add up to the right kind of support for people with complex and long-term conditions. We hope that the “local quality map” will develop over time to look at key interactions between services and carers’ experiences and that it will provide an important part of this experience and evidence base.”

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