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Carers UK concern over variation in quality of care services

15 October 2015

Today, Carers UK responded to the publication of the Care Quality Commission’s (CQC) annual State of Care report. 

The CQC report showed that:

  • Despite increasingly challenging circumstances, the majority of services across health and social care have been rated as good, with some rated outstanding
  • However, there is significant variation in quality – and safety continues to be the biggest concern across all the sectors that CQC regulates
  • Strong leadership and collaboration is emerging as more crucial than ever to delivering good care
  • Evidence increasingly shows that CQC’s work is leading to improvements in care

Emily Holzhausen OBE, Director of Policy and Parliamentary Affairs at Carers UK, said:

“The provision of good quality health and social care is paramount to the wellbeing of carers and their loved ones. Whilst it is encouraging that the majority of these services are providing good care, the variation in the quality is of great concern.

“A lack of good quality care services has a huge impact on families. Uncoordinated, unreliable or poor quality care is stressful, puts families under increased pressure and can make them ill with worry; that’s on top of the profound effect it has on the person receiving the care. Our own research shows that many people have given up work to care because they can’t always rely on services, in turn causing long-term financial insecurity for families.

“Great care transforms lives. That’s why we are working with the Care Quality Commission to gather carers’ experiences poor quality care. 69% of the feedback provided by carers over the past year has been used in CQC inspections, with one in five cases leading to more urgent action being taken. We need more families and carers feeling more confident that they can raise issues of poor quality or unsafe care.  We also want to work with the leadership of care organisations to become learning organisations – regularly learning from feedback from families and the people that use their services so that we improve care overall.”

Research by Carers UK and Employers for Carers shows that*:

  • 34% of people who gave up work to care did so because there were no suitable care services that enabled them to work
  • 24% of people who gave up work to care did so because the person they cared for didn’t want to use care services


Media contact

Case studies and spokespeople are available upon request.

Please contact Lisa Gilbert, Senior Media and Case Study Officer at Carers UK on This email address is being protected from spambots. You need JavaScript enabled to view it., 020 7378 4937 or 07534 630 667 (out of hours).

Notes to editor

* Carers UK and Employers for Carers (2015) Caring and Isolation in the Workplace

About Carers UK

Carers UK is a charity led by carers, for carers – our mission is to make life better for carers.

  • We give expert advice, information and support
  • We connect carers so no-one has to care alone
  • We campaign together for lasting change
  • We innovate to find new ways to reach and support carers 

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