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Carers UK and Tunstall Healthcare UK announce transformational partnership

23 April 2014

Charity and industry unite a century of experience to innovate support for caring families. 

Carers UK and Tunstall Healthcare UK today announce an exciting new partnership – with a forward thinking programme to make life better for carers.

The partnership brings together 100 years combined experience of supporting families caring for loved ones and will be focused on providing innovative, technology based solutions for a growing social issue.

Across the UK 6.5 million people care for a loved one – a number set to rise to 9 million by 2037.

Madeleine Starr, Director of Business Development and Innovation at Carers UK said:

“Technology has tremendous potential to help support and ease the strain on those who care.

 Carers UK has, for a number of years, led research and promotion around the vital role of health and care technologies in helping families who are caring. And we have already begun developing our own technology solutions, to help families who care.

Tunstall is the market leader in telecare and telehealth and this partnership brings a fantastic opportunity to work together, to share our knowledge and expertise, and advance work on technology solutions which can make a real difference to the 1 in 8 people caring for a loved one.”

After 50 years of supporting carers, Carers UK has just launched its first technology product – the app Jointly to help families co-ordinate care alongside increasingly complex lives.

Tunstall Healthcare – which pioneered telecare with a warden’s intercom just a year after Carers UK was founded – is now the world leader in the field.

Through the new partnership, the two organisations will now work together to develop and promote cost effective, easy to access technology-enabled care services designed to support the widest possible market – from those who are supporting loved ones for just a few hours a week to those who provide 24/7 care.

Heléna Herklots, Chief Executive of Carers UK said:

“It’s not about replacing hands on care, but through technology it is possible to make it easier for families to cope and help reduce the stress that we know caring can bring. More and more families not only need to manage support for a loved one, but they are also caring alongside increasingly complex lives – often juggling work and care, raising children and very often living at a distance.”

While technology is routinely used to make everyday tasks such as banking and shopping easier, a recent YouGov poll for Carers UK showed fewer than 1 in 3 people currently use technology to support health and social care.1

Simon Arnold, Managing Director at Tunstall said:

"We are delighted to partner with Carers UK and to be able to work together to identify and promote the benefits of technology to carers and their families. We know there are thousands of families in the UK tirelessly caring for loved ones. But what happens when they need some time to themselves or when they feel challenged? Telecare helps to preserve people’s identity, supports coping strategies when dealing with changing roles, enhancing confidence and providing that much needed “me” time. The best thing about telecare is that it benefits both the user and the carer, offering round the clock reassurance. We’re working hard to get a better understanding of the role of technology for carers and how to enable people to access it. With the forthcoming Care Act in England and transformation of health and social care services, it’s fair to say we are set for change and thrilled to be a partner of Carers UK.”

Telecare, the use of monitors, sensors and alarms to maximise independence and minimise risks, is one of the most established care technologies. Yet, when asked if they would use telecare without a description of what it is, just over 1 in 8 (12%) UK adults said they would use it, with 80% stating that they were not sure what telecare is.

When telecare was described to respondents, the percentage saying they would use it to help them if they were caring rose to almost 8 in 10 (79%), so long as it was affordable. This was even higher amongst over 65s (85%). Only 5% of UK adults said they definitely would not consider using it.

Carers UK says the polling indicated the barrier to using care technology is often a lack of knowledge, advice and information rather than a public resistance to health and care technology.

Interviews and case studies can be provided.


Maggie Stratton 020 7378 4936 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Chloe Wright 020 7378 4942 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Out of hours mobile: 07866 808393 or 07941273108

Notes for Editors:

Carers UK is a charity led by carers, for carers – our mission is to make life better for carers.

  • We give expert advice, information and support
  • We connect carers so no-one has to care alone
  • We campaign together for lasting change
  • We innovate to find new ways to reach and support carers

Tunstall Healthcare Group is the market leading provider of telehealthcare solutions, with over 3.6 million users globally.

  • Tunstall’s solutions support older people and those with long-term needs, helping them to live independently by effectively managing their health and well-being. Tunstall provides technology, services, expertise and advice to millions of people enabling them to lead independent, more fulfilling lives.
  • For more information on how telehealthcare can improve quality of life, visit or follow them on Twitter @TunstallHealth. The latest news and insights from Tunstall can also be found at

Tunstall Contact: 01977 661234. For media enquiries about Tunstall contact:  Context, 01625 511966 / This email address is being protected from spambots. You need JavaScript enabled to view it.

1 Technology and caring poll (2013) commissioned by Carers UK from YouGov Plc. Fieldwork was undertaken fieldwork between 26th July and 29th July 2013 as part of an online omnibus survey 

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