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Tell us about your care - Carers UK renews partnership with the Care Quality Commission

09 January 2017

The Care Quality Commission (CQC) has launched new partnerships with a number of national charities to ensure that the views and experiences of people who use services always remain at the heart of its regulation of health and social care in England.

Carers UK is pleased to be renewing our partnership with the CQC as 'tell us about your care' partners.
Anyone can contact the CQC directly to share their concerns and experiences of a health or care service in England (anonymously, if they wish to do so). However the 'tell us about your care' partnerships enable organisations to pass on this information to CQC too. This helps ensure that the CQC can continue to be a responsive regulator that listens to and acts on people's experiences of care.

Carers UK is working with CQC to find out more from you about whether the care your loved one receives from care organisations is meeting standards of quality and safety. We’ve jointly produced a leaflet outlining the standards you can expect and how to raise concerns if they are not met. Further information is available here.

Heléna Herklots CBE, Chief Executive of Carers UK, said:

We are delighted to be working with the CQC again. So far, the information that carers have provided to CQC has been invaluable in evaluating services, particularly social care services. Our research with carers has shown that poor quality services have a huge impact on carers’ lives and the person they care for. Poor services impact on carers’ health and well-being and their ability to work. This is a valuable partnership that we hope will ultimately help to improve the standards of care that people experience.

Chris Day, Director of Engagement at the Care Quality Commission, said:

"People’s experiences of care are absolutely vital intelligence to CQC. They help us to identify where care may be falling below the standards we all have a right to expect, and where outstanding care is being provided.
We share common cause with organisations that work with and represent people who use services in wanting to make sure that our health and social care services provide safe effective compassionate, high-quality care, which is why it’s fantastic to be working with Carers UK, Disability Rights UK, Mind, National Autistic Society, The Patients Association, and the Relatives and Residents Association in this way. They will help us to reach even more people who may have information that can allow us to take action against poor care, encourage improvement, and to celebrate great services.

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