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Carer voices at the heart of regulator’s new strategy to improve integration of health and care services

13 July 2016

Today the Care Quality Commission (CQC) has published its report into how well care is integrated across health and social care services, and the impact this has on older people, their families and carers, who use these services.

Carers UK welcomes the report, which gives particular credence to the experiences and expertise of family carers when it comes to what good quality care looks like.

Emily Holzhausen OBE, Director of Policy and Public Affairs at Carers UK, said:

“We are pleased the CQC has recognised how important it is to listen to family carers when considering what good, integrated care looks like for older people. Carers are expert partners in care and their insights can ultimately lead to better outcomes for the patient, carer and service providers.
“As more people than ever are living in to old age, often with complex health needs or disabilities, they are more likely to need a number of different health and care services. Integrated health and care services that are good quality and reliable therefore have the ability to transform the lives of older people and their families.
“But carers tell us that, far too often, the quality of care their loved ones receive is poor and disjointed. They often say that it falls to them to update professionals, make sure appointments and interventions happen and pass on key information, which is time-consuming, bewildering and exhausting – on top of providing care. Not only does disjointed care negatively impact on the older person using the service, but also the carer’s own health, relationships, and ability to stay in paid work.
“The number of older people needing care for longer is soon set to outstrip the number of family members able to provide it. This is an issue we – as a society – cannot afford to ignore. Whilst there is good work taking place in pockets of the country, more must be done to transform the national ambition for integrated, efficient and effective health and care services to a local reality.
“We look forward to supporting the CQC’s programme of work to ensure carers are supported to care well for their loved one and have a life of their own outside of caring.”

  • To find about the standards of care you should expect, and what you can do if you are worried about quality of care, visit our webpage on care standards and CQC.
  • Have you or a member of your family recently received care from an organisation? Tell CQC about your experiences.
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