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Every day we hear from people who need help with looking after a friend or family member.


Carers UK information and support

Our telephone Helpline is available on 0808 808 7777 from Monday to Friday, 9am – 6pm or you can contact us by email (This email address is being protected from spambots. You need JavaScript enabled to view it.)

We provide information and guidance to unpaid carers. This covers a range of subjects including:

  • Benefits and financial support
  • Your rights as a carer in the workplace
  • Carers' assessments and how to get support in your caring role
  • Services available to carers and the people you care for
  • How to complain effectively and challenge decisions

If you feel you need help in these areas, or want to ask a question that might be helpful to you with your caring, please get in touch. We’re not always able to provide the same level of specialist advice by telephone as we can by email, so if we’re unable to help you in this way over the phone, we will tell you about other ways to get this support including guiding you towards other services and organisations that can offer support. 

Please note, we’re often confused with the Carer’s Allowance Unit of the Department of Work and Pensions (DWP), who administer and pay Carer’s Allowance. We can help answer questions about Carer’s Allowance. However, because we are in no way linked to the DWP, we cannot update any details/circumstances that relate to your personal Carer’s Allowance claim or access your benefit claim file to see if your benefit has been paid. 


Our UPFRONT guide to caring is an online tool to help you find your way through the maze of benefits and entitlements. It is especially useful if you are new to caring – fill in your details, spend a couple of minutes answering questions and we'll guide you to the information you need


You can find details of your local carers organisation on our website at www.carersuk.org/local-support Local carers organisations will have detailed information on the help and support available where you live, such as how to access carers assessments, emergency card schemes and local respite services.


Carers UK forum

The Carers UK Forum is our online community of carers and is available to Carers UK members 24 hours a day, 365 days a year. A few words from a fellow carer who understands what you’re going through can be a lifeline. So whether you need to share an experience, ask a question or simply let off some steam, log in and join the conversation.

If you're not a Carers UK member you can join now for free. We ask for a donation to support our work, but if you're not able to, that's absolutely fine – we're here for all carers who need us. Once you've joined details of how to log into the Carers UK Forum will be automatically emailed to you.


Other national organisations that may be able to help

Age UK

A charity dedicated to helping everyone make the most of later life www.ageuk.org.uk. Call 0800 055 6112 (England), 0800 022 3444 (Wales), 0800 124 4222 (Scotland), 0808 808 7575 (Northern Ireland).

Citizens Advice

Provides free, independent, confidential and impartial advice in England, Wales, Scotland & Northern Ireland www.citizensadvice.org.uk

Contact

A national charity that supports the families of children with additional needs in England, Wales, Scotland & Northern Ireland www.contact.org.uk

Call 0808 808 3555 or email This email address is being protected from spambots. You need JavaScript enabled to view it.


If you need urgent help

There are other organisations who can help you get the support you need out of hours

  • Call the NHS 111 service if you are feeling unwell and need a telephone health assessment – just dial 111.
  • Samaritans are open 24 hours a day, 365 days a year – you can call free anytime, from any phone on 116 123 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Social services. If your normal office is closed and you need urgent help, then you need to find the emergency duty team. Numbers are sometimes printed in local newspapers or in the telephone book. An easy way is search online is to use google to search for "emergency duty team" and the name of your local council.
  • In Northern Ireland emergency social work contacts can be found by going to www.hscni.net and finding your own Trust website

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