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Every day we hear from people who need help with looking after a friend or family member.

Carers UK Adviceline

You can talk to us two days a week, no matter where you are in the UK or how complex your query is. We do benefits checks and advise on financial and practical matters related to caring. For a limited time, while we undergo staff changes, Carers UK's adviceline will be open between 10am - 4pm on Monday & Tuesday. Alternatively, you can email or write to the Adviceline and we will respond to your enquiries within ten working days.

Please Note:  The Adviceline is closed the week beginning the 23rd April 2018  and week beginning 30th April. 

We provide information and advice on:

  • benefits and tax credits
  • carers employment rights
  • carers’ assessments
  • the services available for carers
  • how to complain effectively and challenge decisions.

Our listening service is there for you to talk through your caring situation with a trained volunteer who understands what you are going through.*

Open Monday & Tuesday 10am to 4pm
*Note: listening service available Mondays and Tuesdays, from 9am to 7pm.

Adviceline or phone icon0808 808 7777

*Calls to the Adviceline are free if you are calling from any landline or from the following mobile phone networks:

  • 3
  • T-Mobile
  • Vodafone
  • Orange
  • O2
  • Everything Everywhere (EE)
  • Virgin Mobile

Calls from other networks may not be free so check with your provider.  Charges will also apply for any calls made outside of the UK.

Carers UK forum

The Carers UK Forum is our online community of carers and is available to Carers UK members 24 hours a day, 365 days a year. A few words from a fellow carer who understands what you’re going through can be a lifeline. So whether you need to share an experience, ask a question or simply let off some steam, log in and join the conversation.

If you're not a Carers UK member you can join now for free. We ask for a donation to support our work, but if you're not able to, that's absolutely fine – we're here for all carers who need us. Once you've joined details of how to log into the Carers UK Forum will be automatically emailed to you.

Other organisations

For the times when we're not available, there are other organisations who can help you get the support you need.

  • Call the NHS 111 service if you are feeling unwell and need a telephone health assessment – just dial 111.
  • If you live in Scotland you can call NHS 24 on 08454 24 24 24.
  • Samaritans are open 24 hours a day, 365 days a year – you can call free anytime, from any phone on 116 123 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Social services

If your normal office is closed and you need urgent help, then you need to find the emergency duty team. Numbers are sometimes printed in local newspapers or in the telephone book. An easy way is search online is to use google to search for "emergency duty team" and the name of your local council.

In Northern Ireland emergency social work contacts can be found by going to and finding your own Trust website.

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Together we're a supportive community and a movement for change.

How you can help

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With your help we can reach more carers with timely support and advice.



We will keep campaigning until every carer gets proper recognition and support.

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Caring can be complicated. We're here for you with help and advice.

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