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Listening Support Service

If you would like to talk to someone who understands the challenges of caring, you can request a series of calls from our friendly, trained callers.

The Listening Support Service offers a series of phone calls with someone who understands the ups and downs of caring and who can provide a listening ear. 

Whether you want to discuss some of the issues you are facing as a carer, or just want to chat, our friendly, trained callers are here to listen. 

Please note that we currently have a high demand for calls in the afternoon. You may be able to access the service more quickly if you request a morning call.


If you have difficulties registering, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

We recommend you read our Service Agreement to find out more about what to expect from the Listening Support Service and see our FAQs for additional information.

What you can expect

“Just to have someone to talk to has been so helpful.”

Our callers will phone you once a week/fortnight, up to four times, for a chance to chat. Calls take place around the same day and time each week/fortnight, and last around 30 minutes. The callers (who are all trained volunteers) can provide emotional support and are able to suggest services to contact for more support, but they cannot give advice or counselling.

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How do I sign up?

“I've really looked forward to the calls.”

To sign up to receive these calls, we will need you to complete a short form to tell us a bit about you. Before completing this, please make sure you have read and can answer ‘yes’ to the following:

  • I am/the person I am referring is an unpaid carer.*
  • I am/the person I am referring is 18 or over.
  • If I am referring on behalf of someone else, I have their permission to do so.
  • I understand that the Listening Support Service cannot provide counselling/advice/information or support for mental health/crisis situations.
  • I am available to take the calls at the same day/time frame each week/fortnight over four/eight weeks.

*The Listening Support Service is open to unpaid carers. This includes anyone who receives Carer’s Allowance or a direct payment from a local council. It doesn’t include anyone who is caring as part of paid employment.

The Listening Support Service is also available in Welsh. You can select to complete the self-referral form in Welsh. For the Welsh version of the service agreement, please click here. Once you have completed the form, one of our callers will aim to give you a call within two weeks.

If you have any further questions, please see our FAQs.

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About our funders

Barclays Eagle Wordmark RGB Cyan Medium LifeSkills  MLvMCT Logo web      WG Funded land mono png transparent

The Listening Support Service is supported by Barclays LifeSkills, Marie-Louise von Motesiczky Charitable Trust and, in Wales, by the Welsh Government.

Barclays LifeSkills is an employability programme that aims to help everyone in the UK to gain the skills, knowledge and confidence needed to succeed in work.

Marie-Louise von Motesiczky Charitable Trust is named after the acclaimed artist Marie-Louise von Motesiczky (1906-96), who cared for her mother in later life and produced several portraits of her.

The Listening Support Service in Wales is funded by the Welsh Government through the Sustainable Social Services Third Sector Grant.

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