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Staying safe - FAQs

We understand that this is a difficult and uncertain time, particularly when you’re responsible for the welfare of others. 

Below we have answers to some common questions about how to stay safe.

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Although many of the restrictions are being eased across the UK, the guidance to help you remain safe and protect the most clinically vulnerable will differ depending on where you live. See the relevant link for more details:  England,  Scotland,  Wales,  Northern Ireland.

Find information about support services below or turn to your local council (or Trust in Northern Ireland) using our local directory if you need to find their contact details: carersuk.org/help-and-advice/get-support/local-support

If there is not a scheme in place, contact your GP practice or ask at your local NHS Trust, if the person you are looking after is under their care, and ask for a standard letter identifying you as a carer. 


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What's the latest vaccine and booster news?

See our webpage of frequently asked questions related to the vaccine here: https://www.carersuk.org/help-and-advice/coronavirus-covid-19/covid-vaccine-faqs. If you have a query about this, contact our Helpline at This email address is being protected from spambots. You need JavaScript enabled to view it..


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How can I keep myself and loved ones safe through contact tracing?

You can now download a free official app to protect you and your loved ones and be prepared in your area. In England and Wales, this is the NHS COVID-19 app, while in Scotland, this is called Protect Scot.

In Northern Ireland, the new test and trace app, called the StopCOVID NI Proximity App, can be found here


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What's the latest guidance on face coverings?

Across the UK, the use of face coverings is still strongly recommended for everyone's safety in enclosed, especially poorly ventilated places. In some instances it is still mandatory to wear a mask. For example, in public settings in Scotland and on the London underground in England, it is still compulsory.

See this page for more guidance on when to wear a face covering, noting that some different rules apply across the nations: here.   

What happens if I can't wear a face covering or the person I care for can't because of their age, a disability or medical reason?

Exemptions for the use of face coverings do apply if you have certain health conditions or disabilities, where wearing one causes problems. There are exemption cards available to help, such as those found via the link on this page or recommended on the Hidden Disabilities site: https://hiddendisabilitiesstore.com/hidden-disabilities-face-covering.html. Here are some other printable options on the Gov.uk site.


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What support is available now for vulnerable people?

In England, if you are at higher risk from COVID-19 and need support or you are caring for someone who is vulnerable, the NHS Responder Scheme can continue to provide support. Call 0808 196 3646 to make a referral for anyone you care for or to seek support for yourself. The scheme can help arrange collections of prescriptions, and other medication and food and there are volunteers who can be contacted for a chat over the phone if you or someone you care for is feeling lonely. If you have been affected by coronavirus, you can also visit https://www.gov.uk/find-coronavirus-support. The Hub of Hope can also be accessed to find local sources of mental health support and services, both from the NHS and from other organisations.

In Scotland, you can continue to receive key updates through the SMS Shielding Service. The service will carry on for as long as it’s needed as will the national helpline. You can call the National Helpline on 0800 111 4000 if you are vulnerable and do not have a network of family or friends to turn to or community support. Both practical assistance and emotional support are available. Read more on nhsinform.scot. If you have been affected by coronavirus, you can also visit https://www.gov.uk/find-coronavirus-support. The Hub of Hope can also be accessed to find local sources of mental health support and services, both from the NHS and from other organisations.

In Wales, any health or social care services you're already receiving, through you local authority, will continue. If you have been affected by coronavirus, you can also visit https://www.gov.uk/find-coronavirus-support. The Hub of Hope can also be accessed to find local sources of mental health support and services, both from the NHS and from other organisations.

In Northern Ireland, you can continue to access advice, help and guidance by contacting the Covid-19 Community Helpline by calling 0808 802 0020, emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or texting: ACTION to 81025. If you have been affected by coronavirus, you can also visit https://www.gov.uk/find-coronavirus-support. The Hub of Hope can also be accessed to find local sources of mental health support and services, both from the NHS and from other organisations.


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How can I get tested?

Anyone with symptoms of coronavirus is eligible for a test and this can be requested through the NHS website, whether you're in England, Wales, Scotland or Northern Ireland. You can apply on someone else's behalf online, with their permission, if they are not able to.

The government included unpaid carers in their latest list of essential workers who can be prioritised for COVID-19 testing in England and Scotland. You do not need to bring identification to prove you are an unpaid carer. If you book a specific slot at a regional testing site or mobile testing unit, you will receive an email and text confirmation with a QR code. You will need to bring the QR code, either on your smartphone or on the print-out of the email, to the coronavirus test appointment.

Find out more about about how to get tested, the process and what types of test are available on this Gov.uk page.

'Trace and test' systems have been launched across the UK to help contain the spread of the virus – read more


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How do I contact my GP if the person I care for is unwell or if I need medical advice?

It's vital to still seek medical advice when needed for other medical issues too. You can call your GP surgery or contact them via their website. They can then arrange for you to have a consultation with your GP in a COVID-secure way that will not pose any additional risk to you or others. It's important not to wait if you have any doubts at all about your health or the health of someone you care for.

The NHS website also has some useful guidance on taking care of yourself and others. 


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Is the person I care for at particular risk from coronavirus?

If you think the person you care for is at high risk (for example if they can't receive the vaccine), it is worth contacting their GP (if they are unable to) to verify whether they should be taking additional protective measures. It is best to take precautions if you have any doubts in the meantime, and follow the NHS advice as well as government guidance on protecting those who are most vulnerable.


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I desperately need a break from caring - what can I do?

Ensuring you are taking COVID-19 precautions, you can arrange with family or friends for someone else to provide the care you normally provide to the person you care for, to enable you to take a break. This could include someone coming into the home of the person you care for, which can be overnight.

This also means that the person you care for can go to someone else’s home to receive care to give you a break from caring, which can also be overnight, again ensuring every precaution is taken.

Although some respite services are opening up again, they are likely to be opening up at a reduced capacity level. To find out what support may be available in your area, you could use our local directory as a starting point: carersuk.org/help-and-advice/get-support/local-support. With our latest report, 'Breaks or breakdown', launched during Carers Week, we are strongly urging the government to fund more adequate measures of support so that carers can take a much needed break.


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