// windows ///

There's your problem, right there.

I use Linux.

I'm an ÜberGeek, with Aspergic tendencies, so - as far as it's possible for me - I look on this situation with pity rather than contempt.

There is a "price of entry" to the world of computers; they are not consumer devices, but they're sold as if they are. The bar is set very high.

Sadly, most users get shafted, and there's no way to help them. They're just victims.