£1,800 is a serious overpayment. Regardless of what power company personal say you have the right to demand that back in the form of a cheque rebate.
What the PC’s usually do is state that they will reduce your DD (if you pay by DD) as if you have no choice in the matter!
That can be a bad mistake to agree with, as follows.
I managed to half my pensioner neighbour’s water rate bill, and get this backdated so she ended up with a £150 rebate.
Instead of paying £60per month, she was paying £30 per month. However, United Utilities instead of issuing her a £150 cheque, decided to reduce her DD from £30 pm to £16 pm without even asking her, they just did it.
My neighbour was ecstatic, until I pointed out that she’d get used to only paying £16 pm. What happens in a years’ time, when that DD would then double again? (plus any price increases).
Wouldn’t it be far better if she paid the £30 pm DD (already half what it was) and had £150 in her back pocket, where it belonged to spend as she saw fit, rather than UU’s?
She agreed with me, so we then rang UU, she gave them permission for me to speak on her behalf. I, politely, but firmly, gave them merry hell, and insisted that they re-instate the £30 pm DD, and issue a £150 rebate cheque instead.
Two weeks later a cheque for £150 turned up, and my elderly neighbour has been happily paying £30 pm via DD for her water rates. More importantly, when her new bill appears in March, she won’t be expected to jump from £16 to £30+ pm on a state pension.
I’d much rather that £150 was in her hands than theirs. And it was
I've no idea what she spent it on.... but that was her money to spend, not UU's .
Plus, she won't be getting into debt, as she's already used to paying £30 pm.... So, UP Your's UU!
The same applies to the power companies