Hello. I’m desperate for advice/ideas. My husband has MS is confined to a wheelchair and needs all personal care. I looked after all his care for nearly 10 years on my own. After the last hospital admission it was agreed it’s too much for me, and for safety he needs two people. He requested mature females or men, and to go to bed after 10pm. We have a brilliant agency with great carers. He has 4 calls a day, mostly an hour duration. SW came Friday to tell us they are changing his agency, call times are awful, the worst is bed time 9pm, he has all his mental faculties, he feels they are treating him like a child. according to my research most carers st the proposed agencyare 18-20 yrs, he really objects to young girls doing personal care/catheter etc. Can we say no to both time and age if carers or can they insist. We’ve been told the new agency is cheaper. My husband is now so low and tearful. Any advice on how we stand gratefully received. Thank you.
In an ideal world an individual should be able to access all they need. However, when it comes down to funding this is another matter.
You can try and stand your ground. Contact CQC who should be able to help you with the best way forward..
https://www.cqc.org.uk/what-we-do/how-w ... -standards
Person-centred care
You must have care or treatment that is tailored to you and meets your needs and preferences.
As you can see above preferences. I personally think that is very broad within the care world.