Has anyone experience of eldercare and careline ? My 89 year old mum lives on her own and has me popping in most days to support her and 4 carer visits a day. She wears a falls careline but the problem I'm having is when she does fall all eldercare do is call an ambulance, mum doesn't want to go to hospital, isn't injured and spends several hours lying on the floor uncomfortable, incontinent waiting for an ambulance to come and rescue her. The ambulance is low priority - rightly its a 'life saving service' not a 'pick an old lady off the floor' service. It's embarrassing and humiliating and a complete waste of resources.
Eldercare recently decided not to pick anyone up off the floor that had dementia, now they have decided to only do it after assessment which includes a big no if she's been on the floor for more than an hour.
I'm just so frustrated as it means every time she falls I have to leave work and race over to try and prevent an ambulance being called today I failed and the ambulance was there for over 2 hours while mum repeatedly told them she didnt want to go anywhere and was at times quite anxious.
What can I do ? Can we get lifting equipment ourselves ?
Eldercare recently decided not to pick anyone up off the floor that had dementia, now they have decided to only do it after assessment which includes a big no if she's been on the floor for more than an hour.
I'm just so frustrated as it means every time she falls I have to leave work and race over to try and prevent an ambulance being called today I failed and the ambulance was there for over 2 hours while mum repeatedly told them she didnt want to go anywhere and was at times quite anxious.
What can I do ? Can we get lifting equipment ourselves ?