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Carers UK Forum • Advise needed please
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Advise needed please

Posted: Mon Nov 19, 2018 8:05 pm
by 18Amanda27h
Hi I am a carer of my poorly Hubby.He has terminal cancer ,& also deaf & severely sighted in both eyes. Sadly we have to have carers twice a day to get him up & dressed.But the agency are sending a male carer in who is new to the job,& he's from Romania. My hubby & I have asked the agency if they can please please send a female as we are struggling with this chap.We are paying for the agency by direct payments via the council.I am tempted to jump ship & find another agency.. But worried that we might be jumping out of the frying pan into the fire!! I would much rather have a female.This chap really has a poor level of English.For an e.g. when he arrived last weekend I said to him that my Husband has cancer & he thought we had to cancel the call!! Sorry to rant but really in need of advise.regards Amandah

Re: Advise needed please

Posted: Mon Nov 19, 2018 8:10 pm
by bowlingbun
TELL, don't ask, the agency to find someone who can MEET YOUR HUSBAND'S NEEDS. How can he do this with such a poor level of English?!

Re: Advise needed please

Posted: Mon Nov 19, 2018 8:51 pm
by 18Amanda27h
Hi I am not racist ,by any means.But I emailed the manager & her reply is in so many words we must give this chap a chance.! They can't swap him as the agency are short staffed this weekend.I am going to Take this further by asking sight for Surrey to have a word with the agency..They will not listen to me.Sorry to rant regards Amandah

Re: Advise needed please

Posted: Mon Nov 19, 2018 8:54 pm
by bowlingbun
Maybe ask Sight for Surrey to meet the man himself at your place to decide for themselves if his English is sufficient to do his job?

Re: Advise needed please

Posted: Mon Nov 19, 2018 9:53 pm
by Honey Badger
hello Amanda,

Manager is trying to make it a "personal" thing by playing the "but hes such a nice lad!" card, this isn't about the carers personality, its about their level (or lack) of professionalism and suitability to the role of working with a very vulnerable adult by way of not having a basic grasp on language which puts your husband at risk - along with any other people they are visiting.

Stick to your guns, the manager is only going to care about how many call quota's are fulfilled.
I would had gone above them in the first instance either to social services/adult safeguarding, that care worker should not be working with vulnerable people in any setting, could you imagine if they were responsible for medication as well?

Pushes my buttons a bit because I have actually encountered nurses (even some doctors) exactly like this in a hospital setting and its such a potentially dangerous situation for the patient it does not bear thinking about.

Best wishes