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Advise needed please - Carers UK Forum

Advise needed please

Share your ideas about the practical side of caring.
Hi I am a carer of my poorly Hubby.He has terminal cancer ,& also deaf & severely sighted in both eyes. Sadly we have to have carers twice a day to get him up & dressed.But the agency are sending a male carer in who is new to the job,& he's from Romania. My hubby & I have asked the agency if they can please please send a female as we are struggling with this chap.We are paying for the agency by direct payments via the council.I am tempted to jump ship & find another agency.. But worried that we might be jumping out of the frying pan into the fire!! I would much rather have a female.This chap really has a poor level of English.For an e.g. when he arrived last weekend I said to him that my Husband has cancer & he thought we had to cancel the call!! Sorry to rant but really in need of advise.regards Amandah
TELL, don't ask, the agency to find someone who can MEET YOUR HUSBAND'S NEEDS. How can he do this with such a poor level of English?!
Hi I am not racist ,by any means.But I emailed the manager & her reply is in so many words we must give this chap a chance.! They can't swap him as the agency are short staffed this weekend.I am going to Take this further by asking sight for Surrey to have a word with the agency..They will not listen to me.Sorry to rant regards Amandah
Maybe ask Sight for Surrey to meet the man himself at your place to decide for themselves if his English is sufficient to do his job?
hello Amanda,

Manager is trying to make it a "personal" thing by playing the "but hes such a nice lad!" card, this isn't about the carers personality, its about their level (or lack) of professionalism and suitability to the role of working with a very vulnerable adult by way of not having a basic grasp on language which puts your husband at risk - along with any other people they are visiting.

Stick to your guns, the manager is only going to care about how many call quota's are fulfilled.
I would had gone above them in the first instance either to social services/adult safeguarding, that care worker should not be working with vulnerable people in any setting, could you imagine if they were responsible for medication as well?

Pushes my buttons a bit because I have actually encountered nurses (even some doctors) exactly like this in a hospital setting and its such a potentially dangerous situation for the patient it does not bear thinking about.

Best wishes