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My mums rights - Carers UK Forum

My mums rights

Tell us a bit about yourself here.
I live with my mum but she as carers as well as I work.does she have the right to phone up the care company any day including weekends to find out which carers are on that day?they say we can't phone at the weekends unless it's an emergency and they never tell us who s on or introduce us to new carers she can have a random male she s never met coming to do a full body wash in the mornings
I'm pretty sure your mum can ask for females only.
She shouldn't need to phone. She can ask for a copy of the staff rota. That would give her all the information she needs.

And yes. For intimate personal care, she has every right to insist on a female member of staff.
Dear Janet_2201
Im Kristie an online community host for Carers UK. I hope you will find the answers you need to know on the forum. I hope things will get better for you with the answers.
So welcome to the forum! You are not alone in your caring role i am sure that many on here will understand exactly how you feel and will offer you support. Caring can be very lonely and the pandemic has made caring responsibilities challenging as many carers have been socially restricted and unable to attend social groups etc.
At Carers UK they are running two online weekly meet ups for carers and you can find the information on how to register at Care For A Cuppa:-https://www.carersuk.org/help-and-advic ... ne-meetups. The second online weekly meet ups for carers is called Share And Learn:-https://www.carersuk.org/help-and-advic ... e-sessions.
There is a telephone number you can ring for Carers UK and the number is 0808 808 7777 and the line is open from Monday to Friday between the hours of 9am-6pm. The email address for Carers UK is (advice@carersuk.org.)
The advisers provide information and guidance to unpaid carers. This covers:-
-Benefits And Financial Support
-Your Rights As A Carer In The Workplace
-Carers Assessments And How To Get Support In Your Caring Role
-Services Available To Carers And The People You Care For
-How To Complain Effectively And Challenge Decisions
Best Wishes
There is no excuse for them not telling you in advance who is coming especially as you are on the internet. In fact, mum is supposed to be able to choose who support her!
It's normal practice for women to insist on women carers.
The Se Discrimination Act said that you had the right to a same sex carer for personal care. If the agency were short staffed they should have contacted mum in advance if only a male was available and ask if it was OK. Not doing this shows very little concern for mum's dignity and privacy.
Hi Janet,

I am fairly new here as well.
I work and also look after my wife. Whilst working we have carers in, they send us a rota every week with the carers names. They try to keep the same staff as much as they can, my wife has dementia and the same happy faces is a big help, they also get to know her.
There is occasionally a male carer which we are both okay with. I am a health care assistant at a hospital, unless a patient is really upset with the thought of me (or any male) washing or helping them then I will do what I can to make life easier.
I imagine you can refuse a male it may just take longer to get somebody in to care for your Mum.
Best wishes and good luck.