Struggling with my mums carers
Posted: Sun Sep 26, 2021 9:04 pm
So my my has 2 Carers 4 times a day and I live with my mum and the problem I'm having is lack of respect. They leave things a mess after they have finished caring for my mum, they send Carers who do not understand basic English which is difficult for my mum. They also send new staff to shadow bit they do not ask my mums permission they just send them here which my mum hates being watched by strangers, when she complains all they say is well how are the new staff going to learn if you don't let them watch!. What I find difficult is they come in and do not greet me just walk straight past me and recently came in arguing with me about the fact I complained as I didn't want them putting the aprons they have been using to care for my mum into my kitchen bin unwrapped. They also leave used gloves laying around and faeces on the floor in my mums room which I have to tidy up. They have also left the front door wide open when my mum was upstairs bearing in mind she is confined to a wheelchair and can't move unaided. They have also left our key lock wide open on several occasions and left the tap running upstairs which oiled our kitchen and electrics. The thing that annoyed me is to come into my house shouting and arguing with me is totally disrespectful. My mums gets frustrated with them at times but is overall happy with them it's just me that seems to have the issue. Even the owner came in the house and left and both times totally ignored me and that's there leader so to speak! I've had an issue with medication where the carers gave my mum less of a certain medication over a period of time and I got the evidence on CCTV but the two carers involved denied they reduced my mums medication and because the MARS chart was signed showing no changes there was no evidence to prove they did it but this particular medication was to treat nerve pain in my mums mouth and gradually the pain got worse. When the care manager came she started my mum back on normal dose and her pain improved. So my suspicion is they lied but no concrete evidence and this particular carer the manager thinks the sun shines out of her ..