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Carers UK Forum • My mums rights - Page 2
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Re: My mums rights

Posted: Sun Feb 13, 2022 6:25 pm
by bowlingbun
Talk to the Care Quality Commission.
If the care agency are doing this to mum they will be doing it to others, and they need to stop it!

Re: My mums rights

Posted: Sun Feb 13, 2022 7:48 pm
by Janet_2201
bowlingbun wrote:
Sun Feb 13, 2022 6:25 pm
Talk to the Care Quality Commission.
If the care agency are doing this to mum they will be doing it to others, and they need to stop it!
Hi thanx for reply I did contact CQC they just sent the email to the care company

Re: My mums rights

Posted: Sun Feb 13, 2022 8:16 pm
by bowlingbun
That's dreadful. They are supposed to investigate without divulging to the agency who is concerned!!!

Re: My mums rights

Posted: Mon Feb 14, 2022 6:58 am
by Charles_2112
Janet_2201 wrote:
Sun Feb 13, 2022 7:48 pm
bowlingbun wrote:
Sun Feb 13, 2022 6:25 pm
Talk to the Care Quality Commission.
If the care agency are doing this to mum they will be doing it to others, and they need to stop it!
Hi thanx for reply I did contact CQC they just sent the email to the care company
If they forwarded your email to the care company, they have breached the General Data Protection Regulations as you did not give them permission to do so. They had no right to use your information in that way as you were seeking their help. They should at least have consulted with you first.

I strongly suggest you contact the Helpline: as the situation is fairly complicated, one way or another, it's probably best to use the email address: advice@carersuk.org - they can go into more detail that way.

Re: My mums rights

Posted: Mon Feb 14, 2022 7:49 am
by Denis_1610
. . . or if you prefer a quick chat on the phone first, phone 0808 808 7777 from Monday to Friday, 9am – 6pm.

Re: My mums rights

Posted: Mon Feb 14, 2022 5:49 pm
by Janet_2201
Denis_1610 wrote:
Mon Feb 14, 2022 7:49 am
. . . or if you prefer a quick chat on the phone first, phone 0808 808 7777 from Monday to Friday, 9am – 6pm.
Thankyou everyone foe your replies.I have spent an hour on phone to social workers today and my mum as never had a review since she s been having care so they re going to do that as soon as.Also they said I can have the care company doing more than they are at the moment so will be going through all this in the review.Just waiting for occupational health and the incontinance nurse to do their reviews as now.But I will ring that number er as well.thankyou all so much.I have felt completely on my own