Hello Kim, and welcome to the forum.

I am always astounded why they churn out letters like this just before a weekend or holiday when there is nothing you can do about it. Expect to be told to appeal in writing, and please source some help from a welfare rights advisor or CAB if you are not up to date with all their rules.

I was also a care worker in my previous life, 22 years in psychiatric hospital, 12 in a residential care home and when the hours were part time I did private home help for five clients in my spare time. Nothing can prepare a nurse or careworker for caring for a relative as it is doubly difficult. I find myself wearing many "hats" during the course of a day."

Take care
Meg