Care homes fees - government survey

For anyone who is bereaved or no longer providing care.
the Government are asking people their experiences of Care Home fees charge AFTER someone has passed away.

there no right or wrong answers, they just want to know to make compliance rules future fair

it can be anonymous if you want

https://maxcma.typeform.com/to/Qk5kw2
In principle, up to a point I can agree that care homes continue to charge after someone has died, as it's not the home's fault they've suddenly lost a resident.

What I dislike though, is the idea that family has to pay for the rest of the month/following month, even when the room IMMEDIATELY get's relet! That seems inherently unfair. The home gets double payment for the same room.
Another tip if your loved one is going in for end of life care is to book for respite rather than residential. The weekly rate will be a little more but it should end when your loved one passes (or however long you booked in for up front) but it is almost certainly going to be cheaper than paying 4 weeks of residency fees after they pass on , costing another £5,000 upwards.
I hope all of you who have had experience of fees after death are responding to the survey
Moves are afoot :


https://www.carehome.co.uk/news/article ... dents-dies

Care homes that continue to charge relatives fees for a resident who has died, in some cases for up to four weeks, may be forced to pay compensation, according to a new report.

The Competition and Markets Authority (CMA) has published its final findings following an extensive review into the care home sector and whether it is working well for older people and their families.

It has pledged to carry out a consultation into new guidance on fees charged after death and wants all care homes to start reviewing their practices now in the light of the CMA’s findings, and where necessary make changes. ‘If we continue to find non-compliance, homes risk enforcement action’, said the report.

Fees are charged even when the room has been cleared of a resident’s belongings and in some cases when the room is already occupied by a new resident. However if the resident is funded by the local authority, the financial contract with the care home stops immediately or up to four days after the death. The CMA said it has the powers to enforce a range of consumer protection laws and can bring both civil proceedings or criminal prosecutions against certain breaches and where appropriate also seek compensation.

The year-long market study also found the current care system is unsustainable without additional funding.

'Substantial reform' is needed

CMA’s chief executive, Andrea Coscelli, said: “Care homes provide a vital service to some of the most vulnerable people in our society. However, the simple truth is that the system cannot continue to provide the essential care people need with the current levels of funding.

“Without substantial reform to the way that councils plan and commission care, and greater confidence that the costs of providing care will be covered, the UK also won’t be able to meet the growing needs of its ageing population.”

There is a funding shortfall of £1bn a year due to councils not paying enough for local authority funded residents. This shortfall leaves care homes in a desperate situation and in order to prop up their finances, they tend to turn to self-funders to fill the financial hole.

On average, self-funders’ fees (which are around £44,000 per year) are around 40 per cent higher than those paid by councils, according to the CMA, which estimates that the average cost for a self-funder in 2016 was £846 per week, while LAs on average paid £621 per week.

In addition, there needs to be an independent body which will produce better long-term planning and oversight. For sufficient new care homes to be built, planning and commissioning by councils must improve to give investors greater confidence in the funding environment, said the competition watchdog.

Scotland and Wales have already taken steps in this direction but England and Northern Ireland have nothing in place.

Professor Martin Green, chief executive of Care England hopes the study will “give the impetus to the Government to recognise the importance of fair funding and proportionate regulation”.

Independent body

He added that he hopes the independent body which would also oversee fees, will “have teeth and the authority to compel Local Authorities to pay given that the Market Shaping duties have clearly failed. If the market continues without a considerable funding injection or better commissioning practice, the closure of care home providers will limit choice and competition”.

The CMA’s report also called for better protection for people in care homes with an improvement in the systems for redress and feedback.

Examples of the CMA’s concerns include where homes are not being clear enough up front about their prices or terms and conditions, do not protect residents’ deposits effectively against the risk of insolvency, are not fair when asking a resident to leave or when they ban visitors.

More transparency

Care homes will be required to be more transparent in terms of their fees and to display them on their websites.

Janet Morrison, chief executive of Independent Age, the older people’s charity, said: “The care home sector urgently needs reform and the CMA's findings add further evidence of the need to put in place a long-term solution, while also addressing the needs of older people in receipt of care today.

The Green Paper promised next year must address the systemic problems described in this report if it is to provide a meaningful solution to the social care crisis. However, it’s imperative that the Government acts on these recommendations in the short term too and urgently addresses the widening funding gap that results in many older people being denied the care they so desperately need.”

CMA Report ?


https://www.gov.uk/cma-cases/care-homes-market-study