Page 1 of 1

Ripped Off

Posted: Sun Feb 03, 2019 5:01 am
by pipsy
Hello,

Someone I recently started caring for I found out after looking at her bank statements that she is paying 43% of her direct payments to the care agency who claim the money is taxed and NI to employees, which is simply not the case as the employees don't earn enough in 1 week that doesn't meet the thresholds to pay tax and NI?

I'm going to start a complaint to the care ombudsman to recover costs which are thousands.

Re: Ripped Off

Posted: Sun Feb 03, 2019 8:44 am
by Honey Badger
Hello Azim,
Azim_1902 wrote:
Sun Feb 03, 2019 5:01 am
Hello,

Someone I recently started caring for I found out after looking at her bank statements that she is paying 43% of her direct payments to the care agency who claim the money is taxed and NI to employees, which is simply not the case as the employees don't earn enough in 1 week that doesn't meet the thresholds to pay tax and NI?

I'm going to start a complaint to the care ombudsman to recover costs which are thousands.
By all means follow up anything you are unsure about.

Though respectfully I would encourage you to investigate the matter as thoroughly as you can and to arm yourself with information on your end, as while I don't doubt the validity of your concerns for caree's sake I would be weary about potentially burning bridges (their not our friends but your loved one won't feel the same way)

The other reason is you want to make sure you have the most compelling case possible against them so they can't rally/attempt to evade what they've done while the people investigating are going back/forth checking records with HMRC

Somebody else will drop by that has experience in this I have not dealt with direct payments for a while.
Just wanted to let you know people do read these

Good to see you are looking out for your caree, kudos on identifying this as you strike me as someone that takes the responsibility seriously and knows what their doing

And hope you stick around the board,

Best wishes

Re: Ripped Off

Posted: Sun Feb 03, 2019 9:06 pm
by Henrietta
Hi Azim

You will probably find that some staff working for the agency do enough hours to pay tax and NI and others are part time and pay nothing. Staff typically vary hours and sometimes will be working less hours than other weeks. It is never clear cut but usually the client pays at least twice what the carer earns and the rest goes to things like pension, tax,NINO admin costs and profit. You couldn't reasonably expect the company to say who they pay tax and nino for on their client invoices so be careful before you complain.