'Obscene' 18-month delay for DWP complaints

https://www.bbc.co.uk/news/business-51326471

Also includes info on the Independent Case Examiner (ICE) who investigate complaints about organisations such as DWP, Jobcentre Plus, the Pension Service, the Disability and Carers Service and Pension Wise, as well as the Child Maintenance Service.

Melly1