Hi,
S attends a club run by an autism charity. He pays to attend and as the club is no longer subsidised and he needs 1 to 1, it is costly.
The charity send out invoices. This is done in an adhoc manner - sometimes a bill for one month, sometimes for two or three months on one invoice. Sometimes they don't send a bill at all and then send an email saying an invoice is ####OVERDUE FOR PAYMENT#### and it's the first time you have received the invoice or you have to request the invoice they are referring to is sent out. Sometimes the amount requested in the email doesn't match the invoice total.
A small team are responsible for billing and it seems they don't communicate with each other or have a system.
They reckon S owes them money. I have said I cannot pay anything without a valid invoice. They keep suggesting it's different invoices that haven't been paid and then I check our records and send them the authorisation code and date it was paid and then they suggest another one ... It is driving me mad as surely they should have records of which invoices have/ haven't been paid. I have paid all the invoices we have been sent, so it must be one they forgot to send.
I don't believe it is my job to work out which months they forgot to invoice. I have wasted enough time checking each suggested unpaid invoice and emailing the information re when it was paid.
They have sent me a copy of his 'service receipt' to work through and try and identify what hasn't been paid - I don't understand their system nor have time to do this - shouldn't that be their job?!
Thus is driving me crazy and wasting valuable time and energy.
Hopefully typing this will allow me to let go of my annoyance and get some sleep. I was far too late to bed yesterday checking their invoices ...
Melly1
S attends a club run by an autism charity. He pays to attend and as the club is no longer subsidised and he needs 1 to 1, it is costly.
The charity send out invoices. This is done in an adhoc manner - sometimes a bill for one month, sometimes for two or three months on one invoice. Sometimes they don't send a bill at all and then send an email saying an invoice is ####OVERDUE FOR PAYMENT#### and it's the first time you have received the invoice or you have to request the invoice they are referring to is sent out. Sometimes the amount requested in the email doesn't match the invoice total.
A small team are responsible for billing and it seems they don't communicate with each other or have a system.
They reckon S owes them money. I have said I cannot pay anything without a valid invoice. They keep suggesting it's different invoices that haven't been paid and then I check our records and send them the authorisation code and date it was paid and then they suggest another one ... It is driving me mad as surely they should have records of which invoices have/ haven't been paid. I have paid all the invoices we have been sent, so it must be one they forgot to send.
I don't believe it is my job to work out which months they forgot to invoice. I have wasted enough time checking each suggested unpaid invoice and emailing the information re when it was paid.
They have sent me a copy of his 'service receipt' to work through and try and identify what hasn't been paid - I don't understand their system nor have time to do this - shouldn't that be their job?!
Thus is driving me crazy and wasting valuable time and energy.
Hopefully typing this will allow me to let go of my annoyance and get some sleep. I was far too late to bed yesterday checking their invoices ...
Melly1