Re: DWP On The Warpath : CARERS In The Frame ! Sweep Nets 80,000+ ! Caught Up ? PLEASE REPORT ON THIS THREAD !
Posted: Thu Dec 05, 2019 10:34 am
It should be though, I once went for a job to work in a job centre many years ago (interview took place in a HMRC building may I note) I was going in at management level so it was quite a tough maths and English test (i failed the maths) so I know the staff are intelligent and its not them to blaim...so it tells me its their systems.
Out of everyone I have known thats dealt with any government departments wether that be the CSA, Tax credits or any other department.... everyone I know has reported a f*ck up......no matter what department it is.
Give you an example DWP once made an error where they put in the system my father in law had 2 x state pensions.... You can only have 1 as far as I am aware.... So of course his money was stopped until we done a subject access request to find that was the issue..... How they can say he had 2 is crazy as its them that issue the state pension and as I say its one per person......if it wasnt for our family being strong an old man wouldn't have had any money at all to eat.
What they need to realise is if their staff struggle to understand the rules..... Just think how the applicant feels
But that's me now going off topic...... I think/hope that if your honest with them when you do go to such caution meetings and if you have received an over payment wether that be their fault, our fault or a mix of both (which I believe is our case) at the end of the day its only fair its paid back as its money you shouldn't have got. I do not believe that folk should have to pay any administration charges for an error..... Given they make enough errors of their own like humans sometimes do. Its better for all that a mutual agreement is in place that is beneficial to both parties without putting people in to hard ship.
As I say I do not believe this is the fault of DWPs frontline staff.....infact everyone I have spoken to have genuinely been very helpful.
I do think though that no matter what you apply for is over complicated for both staff and applicants and thats what they need to work on. Errors will always happen on both sides as we are all only human....but something has to be done to make the situation less complicated for both staff and applicants moving forward