DWP cockup
Posted: Mon Feb 11, 2013 10:32 am
what a way to start a new week...
Well for me it started last Friday , i got a letter informing me that my carers allowance has been stopped , due to several weeks of non care for my mum . i must return this slip with dates , days etc.
I phoned the number provided on the letter , and explained to the woman that they are wrong , no periods of care has been missed.
She informed me to ignore and bin the letter and she will correct the system and my money will be paid through for Monday as normal.
I checked my bank at midnight and no money , when i woke up at 8:30am i checked and still no money , so i contacted the Carers allowance unit.
And the guy there said it is because i have not sent the paperwork back in...
I explained i only got that on Friday 8th and i phoned them same day , he said as yes it shows on your records you made contact.
but you should not have been told your money would be in for Monday as normal , as it takes 3 working days for re called payments to be paid back into your account.
He then said it is because your mum has been in hospital , NO she has not ... it is my dad who is currently in hospital and has been since January 7th.
he said ah that is where the mix up is coming from , i will contact the department now and inform them that it is your father in hospital and not your mother.
will this have a knock on effect of my IS payment which is due this Wednesday ?
as i have bills due this week .
and then to top it off , mum notices the gas timer has blanked causing the hot water boiler to stay on and the heating stuck on.
Well for me it started last Friday , i got a letter informing me that my carers allowance has been stopped , due to several weeks of non care for my mum . i must return this slip with dates , days etc.
I phoned the number provided on the letter , and explained to the woman that they are wrong , no periods of care has been missed.
She informed me to ignore and bin the letter and she will correct the system and my money will be paid through for Monday as normal.
I checked my bank at midnight and no money , when i woke up at 8:30am i checked and still no money , so i contacted the Carers allowance unit.
And the guy there said it is because i have not sent the paperwork back in...
I explained i only got that on Friday 8th and i phoned them same day , he said as yes it shows on your records you made contact.
but you should not have been told your money would be in for Monday as normal , as it takes 3 working days for re called payments to be paid back into your account.
He then said it is because your mum has been in hospital , NO she has not ... it is my dad who is currently in hospital and has been since January 7th.
he said ah that is where the mix up is coming from , i will contact the department now and inform them that it is your father in hospital and not your mother.
will this have a knock on effect of my IS payment which is due this Wednesday ?
as i have bills due this week .
and then to top it off , mum notices the gas timer has blanked causing the hot water boiler to stay on and the heating stuck on.