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Carers UK Forum • DWP cockup - Page 3
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Re: DWP cockup

Posted: Tue Feb 26, 2013 8:43 pm
by india77
So annoying James isn't it? have had problems with them in the past and have basically been passed from pillar to post. Nobody seems to know what they are doing and you end up going round in circles Image
Really hope this all gets sorted out for you and your Mum.
India.x

Re: DWP cockup

Posted: Tue Feb 26, 2013 11:11 pm
by James83
well if there is no money in my account shortly mum is calling again tomorrow.
As for some strange reason my online banking tells the future lol,,,,

Like i am due money tomorrow ( Income support allowance ) and more often than not if i log into my bank now it will show me the money has been paid in with the proper day on it before its actually been paid in lol.

just checked my account and absolutely zero has been paid in.
So i hope my ISA shows later on after midnight.
or i may have to dip into the saved money again.

Re: DWP cockup

Posted: Wed Feb 27, 2013 8:58 am
by india77
Did you check your account James? has it gone in?

Re: DWP cockup

Posted: Wed Feb 27, 2013 10:18 am
by James83
no money has gone into my account other than my IS money.

So mum called AA again , and was getting extremely upset while on the phone and the woman told her to calm down . she explained the whole situation again and said you know my son does need this money as he has bills to pay ,, the woman quickly and sharply replied back with "" and what does he think he is doing paying bills with that money , it is not to pay bills it is for living expenses only "".

mum then said to the woman "" and what do you think bills are then "" she was given the reply back of "" they are not living expenses "".

so according to that woman if i had my own home i am not allowed to use my CA / IS money to pay bills pmsl.

the woman at AA eventually came back to mum and said we have released payment today , it will show Friday - Tuesday bye.
so i called CA unit and the woman kept me on hold for 10 or so mins while she was looking at the AA system , the line went quiet so i was not sure if i was on hold or cut off , so i said to mum i am supposed to be on hold but i think shes buggered off . i heard a "" click "" and the womans voice saying i have not buggered off sir i am waiting on the system updating which can take a while sadly.
she then told me yes they have told you the correct information this morning , money has been released to your mothers account , what i will do now is put it on our system and transfer it to our payment department and they will look at it and look at any money we owe you and it will be paid ASAP so you can pay anything that needs paying.

Re: DWP cockup

Posted: Wed Feb 27, 2013 1:25 pm
by india77
What exactly do they define as ''living expenses'' then? doesn't make sense does it? Its not right that they are upsetting your Mum like that. Hope they have released the money after all that!

Sorry i know its an awful situation for you, but the bugger off bit made me giggle (sorry!)

Re: DWP cockup

Posted: Mon Mar 04, 2013 12:55 am
by James83
well it has only taken them 1 month but finally , checked my account just after 11pm and 2 payments are showing , 1 for the backdated 3 weeks . and 1 payment of the normal weekly amount ( both showing on my account before midnight ) but both showing tomorrows date as been paid in . got to love my bank lol.
it never used to do that , but it started doing that some time last year. showing money as available and showing Mondays date the day before pmsl.

SO with some luck mum should get a nice surprise when she checks her bank account online tomorrow. as it means her money should be in or show Tuesday.

Re: DWP cockup

Posted: Mon Mar 04, 2013 5:08 am
by bowlingbun
Good news James, but so long overdue!

Re: DWP cockup

Posted: Mon Mar 04, 2013 8:47 am
by James83
amazing how much 1 simple code can have so much power over a person.

all because some muppet typed mums code onto the system instead of dads , they believed the code rather than believe the human being that would know if she was laying in a hospital bed .

never forget the first call she made only to be confronted with the reply of "" are you sure your not in hospital , our system says you are , how do i know you are not calling from hospital "" .

Re: DWP cockup

Posted: Mon Mar 04, 2013 7:40 pm
by crocus
never forget the first call she made only to be confronted with the reply of "" are you sure your not in hospital , our system says you are , how do i know you are not calling from hospital ""
Image Image Image Image

Im so glad youve got this sorted - not before time I might add. It comes to something when we become grateful just to get stuff we are entitled to Image

Re: DWP cockup

Posted: Tue Mar 05, 2013 2:40 am
by charles47
It's nice to know that the once-endangered species, the lesser-spotted numpty, is now thriving at the DWP. Image