My Mother's situation

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It sounds as though things have a bit out of hand all round and relationships have broken down. If you have specific complaints about individual members of staff and you have complained via the management of the care company without anything being resolved you could always try reporting the issues to CQC.
What sort of issues have you raised which they are regarding as "none urgent" and should be raised via social services instead of the agency? It does sound absurd that you are having to wait outside in the car whilst carers are present (unless it is a small property not offering any privacy for personal care?) What reasons have they given for this?
What have they got to hide???
Henrietta wrote:
Thu Dec 06, 2018 9:28 pm
It sounds as though things have a bit out of hand all round and relationships have broken down. If you have specific complaints about individual members of staff and you have complained via the management of the care company without anything being resolved you could always try reporting the issues to CQC.
What sort of issues have you raised which they are regarding as "none urgent" and should be raised via social services instead of the agency? It does sound absurd that you are having to wait outside in the car whilst carers are present (unless it is a small property not offering any privacy for personal care?) What reasons have they given for this?
I tried speaking to the own - nothing. CQC don't want to know. They value their precious carers above me, they don't acknowledge or respect my involvement and get away with it coz my Mother hasn't the confidence to speak out since she had the Strokes. Both of us are sick of being bullied by morons who get paid.

Once my Mother's gone, that'll give me every right to ends things. Had enough of this life that only benefits those who get paid.
Butterfly
That is a very sad and worrying statement to make! Have you emailed the QCQ? Or written and sent recorded delivery? (Sometimes a phone call just isn't enough.)I would advice you do so if you haven't already, and explain how absolutely desperate you are and the feelings you have described to us.
Next step could be your MP. Local newspaper maybe. Tell the QCQ that you will be taking those steps, not in a threatening manner, just that is it the only alternative if they haven't the courtesy to listen and act on your concerns.
Others will be along I'm sure with more advice and support
I've looked up Power of Attorney for Health & Welfare, with regards to when it's active. Found this:

'Health and welfare attorneys
As a health and welfare attorney, you make (or help the donor make) decisions'

Which the local authority together with the care agency prevent me doing at all costs. What the blazes is going on? Somewhere along the line I was encouraged to contact the Office of The Public Guardian. Haven't been able to with so much stress, worried sick they'd be against me as well. As a while ago I refused to pay my Mum's care fees, as she should be qualifying for Continuing Health Care funding that'd cover all care fees expenses. Which Social Workers all along have caused problems with. Is it worth me phoning as an enquirer, and not give my details? Just this whole business of mental capacity seems to be the sticking point. As my Mum has Dementia/onset of Alzheimers' but struggles massively. She wants my involvement, just hasn't the confidence to voice it to them

It's bad enough my Mum suffered Strokes leaving her with memory problems. But for all professionals concerned to take advantage is CRIMINAL
Hi Butterfly, I understand your urge to withold payment but unfortunately paying care bills and receiving CHC funding are really separate issues. It's a bit like not paying the paperboy because milk hasn't been delivered. It probably isn't doing you any favours with the autrhorities. I've heard from BB on here that you can male a retrospective claim to CHC and this would be a better course of action.
I agree with Pet that you sound so distressed as to be worrying and please remember that you need to look after yourself in order to help anyone else. If you are finding things too much to bear please consider ringing the samaritans to talk things through, they can lend a sympathetic ear and help clear your thoughts a bit.
I have court of Protection for my husband. I phone them if I'm unsure of anything. They are the office of public guardian. They are helpful. Could you ask them for a meeting face to face with you? It's your mother's best interests they have at heart.
bowlingbun wrote:
Fri Dec 07, 2018 8:22 am
What have they got to hide???
Not sure how you mean bowlingbun, besides their dodgy rules/systems/proceedures. Even with me having POA, they manipulate non-stop.

All I know is the Care Agency chose to deem me as a problem the other year. As there were issues with the Carers which got back to the Agency, so they decided the Carers had to be protected from me in claiming I was 'abusive' with their staff. My Mother's care package was under threat, so the only way of keeping her at home was for them to come down on me, treating me as the scapegoat coz they can. Otherwise my Mother would have gone in a Care Home.
I am also regarded as being a nuisance by some people, but my son's welfare is my only concern, as your mum's welfare is to you.

I just don't understand why the agency won't work with you, but then I'm just changing my son's provider again because they are choosing to ignore the care plan agreed long ago. Do not feel that you are the only carer having problems with staff coming into the home.

Personally, I think it's time CQC grew some teeth, and start investigating individual concerns, like their predecessor, CSCI, did.