Following on from my recent post regarding the Local Government & Social Care Ombudsman, I had an unexplained "compulsion" (!) to double-check the CQC rating of my mother's care home. Going on to their website, I was surprised to find that they had conducted a new inspection at the beginning of the year which was published at the end of February.
Having read the report thoroughly, it only seems to touch very briefly (three sentences!) on my issue with this care-provider, to the extent where I wonder if they have actually been given the full story. My husband phoned the CQC just before Christmas and they took a note of our concerns, but said that they were unable to do anything immediately but that we would be contacted prior to the next inspection so that they could go in with the full facts. We were not contacted (hence my surprise at the newly-published report).
I now feel that I should contact the CQC, but wonder if they will be "interested"? Has anyone contacted them in these sort of circumstances? If so, I would be very interested to hear what sort of response you got.
Pennie
Having read the report thoroughly, it only seems to touch very briefly (three sentences!) on my issue with this care-provider, to the extent where I wonder if they have actually been given the full story. My husband phoned the CQC just before Christmas and they took a note of our concerns, but said that they were unable to do anything immediately but that we would be contacted prior to the next inspection so that they could go in with the full facts. We were not contacted (hence my surprise at the newly-published report).
I now feel that I should contact the CQC, but wonder if they will be "interested"? Has anyone contacted them in these sort of circumstances? If so, I would be very interested to hear what sort of response you got.
Pennie