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Carers UK Forum • There nes to be an Independent Complaints system for Social Services
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There nes to be an Independent Complaints system for Social Services

Posted: Fri Jul 14, 2017 1:02 pm
by Colin_1705
It is quite wrong for Social Services to investigat Complaints internally within the local authority.

Also could apply to the NHS

Re: There nes to be an Independent Complaints system for Social Services

Posted: Fri Jul 14, 2017 3:53 pm
by bowlingbun
There used to be an independent investigation system for the local authority about 25 years ago. It was quick, simple and effective. Only issues remaining after they'd discussed the problems with the officers concerned and the Complaints Department were referred to the Ombudsman. Was it scrapped because it was effective?!?!