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- Member
Fri Feb 11, 2011 1:12 pm
Hi there
I shop using tesco on line quite oftenllEverything seemed to be goin ok until about 3-4 weeks ago. I ordred as usual and paid using my debit card and thsy was fine. We then waited the next day for the delivery at the alloted time. nothing.45 minutes later still nothing and then an autometed message from Tesco telling me that my shopping would be late. Well I already knew that, so I rang up thrir support team to find out how late it would be. They told me that the van had broken down but that it was on it's way to me from Epsom. I live 20-25 minutes on the bus from Epsom. An hour later still nothing so I phoned th store, nothing to do with them. Eventually the delivery c ame and we were told that he had dropped and order and that is why he was late, nothing todo with the van!
This week I ordered againand used clubcard points for part of my total. I had checked y bank and had enough money in it to cover the balance. The next day they phoned me and tolod me that the caard had been dec lined When I told telse had this kinf=d of problems with one of the biggect supermarket chains? Take Care Alisonhem that I had paid in clubcard vouchers they said that they had not seen tehm and that I had to have the whole amount of money in my account so that the bank could see how much I had spent at tesco and then just send out the balance. What a load of balony. Eventually wwe got it sorted but then they only reimbursed me part of the value of my vouchers, so I contacted them by email and got a very apologetic e mail back saying that they would crrdit me all of the money.
Has anybody else had problems with them? Take Care Alison
I shop using tesco on line quite oftenllEverything seemed to be goin ok until about 3-4 weeks ago. I ordred as usual and paid using my debit card and thsy was fine. We then waited the next day for the delivery at the alloted time. nothing.45 minutes later still nothing and then an autometed message from Tesco telling me that my shopping would be late. Well I already knew that, so I rang up thrir support team to find out how late it would be. They told me that the van had broken down but that it was on it's way to me from Epsom. I live 20-25 minutes on the bus from Epsom. An hour later still nothing so I phoned th store, nothing to do with them. Eventually the delivery c ame and we were told that he had dropped and order and that is why he was late, nothing todo with the van!
This week I ordered againand used clubcard points for part of my total. I had checked y bank and had enough money in it to cover the balance. The next day they phoned me and tolod me that the caard had been dec lined When I told telse had this kinf=d of problems with one of the biggect supermarket chains? Take Care Alisonhem that I had paid in clubcard vouchers they said that they had not seen tehm and that I had to have the whole amount of money in my account so that the bank could see how much I had spent at tesco and then just send out the balance. What a load of balony. Eventually wwe got it sorted but then they only reimbursed me part of the value of my vouchers, so I contacted them by email and got a very apologetic e mail back saying that they would crrdit me all of the money.
Has anybody else had problems with them? Take Care Alison
. My previous experience of Tesco was of unreliable deliveries, including two days delay because a delivery van had broken down which was the final straw coming shortly after a Christmas shop which was delivered several hours late on Christmas Eve, I do not enjoy putting shopping away at close to midnight, I enjoy it even less when it is almost Christmas Day 
. 
, they had all been eaten by their use-by date 
.
