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social workers - Carers UK Forum

social workers

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Hello guys,
after making a complaint to Liverpool city council re my social worker - received a letter today saying they recommend I receive a new social worker, this is even before the investigation has taken place. I refused, I feel she is throwing her dummy out of the pram, it is quite obvious she is not talking to me, and being totally unprofessional because I made a complaint which is my legal right.
my caring duties are grand, and at no time has she ever shown me empathy, but I feel if I get a new social worker she will go on to treat other carers the same and this must not happen, and who says this social worker will be any different, though there will be an investigation into my complaint you know the out come. Very few carers complain in Liverpool as the system is so unfriendly, and a closed shop
any advice please guys. Image
Hi Derby
As if your situation isn't stressful enough without having to deal with this!
Does accepting a new social worker mean you have to drop the complaint?
Surely not. What have your social services advised?
I would think that you should be able to pursue your original complaint, because as you say, it concerns the actions of one particular social worker that could affect other people.
You may want to seek further advice from someone like Citizens Advice Bureau?
I'd be tempted to accept new social worker too - she/he might make all the difference.
Good luck and keep us posted with what happens.
Take care
CB x
Hi derby.

It's more or less standard practice to offer a change of social worker when there is a complaint because it's obvious that there is a breakdown of trust - whatever the outcome. It's usually decided by the manager involved, but obviously any social worker would feel uncomfortable if they are being complained about. It's human nature.

But, as you say, a lot of carers don't trust any social workers once they've had a bad experience anyway, so maybe it is a case of "better the devil you know!!"

Is there someone who can support you? I would always recommend that you never have a meeting with anyone alone - especially when it's about a complaint. It's important to know that there's someone there who's on your side!

Either way, a change of social worker cannot be seen as clearing the complaint - that still has to be investigated.
I feel it's putting the cart before the horse, surely you have the investigation and then come to the conclusion. Social worker is the manager, they are using this an excuse saying work load, but when I sent a letter of appraisal about social worker they never recommended a change. It's all a farce.
derby Image
You're right, derby.

But social services departments are very sensitive about being seen to be doing the "right thing" - whether it is or not doesn't matter.

Either way, and whatever the outcome, would you actually WANT the same social worker? Most wouldn't. I know I wouldn't (and haven't).
QUESTIONS Should a Social Worker come and see the person cared for when they come out of hospital?
Should you and the cared for person get another assesment done when the person has deteriorated?
Oh the Social Worker said last October that they don't do assesments but she did one that i was told was not right
Last time Social Worker was in the house was 4months ago
Should Social Workers call in to see you regularly?
No provision had been put it place for the above happening, yet even the day hospital say its awful. He is even refusing to go to a day club and with an outreach worker as well so now i have him a lot longer on my own so getting out is a problem.

Should illneses that can get severe quickly be taken into concideration when assesments are done?
I think its worrying that if Social Services can't get things right now they are going to be in for a shock as more and more people are getting Dementia younger.

Should i complain about the Social Worker she has done a few other things wrong? doesn't care seems to be the attitude your there just get on with it. Image
hi i now i ask a lot of daft questions, but i have been mums carer for 11 years. without seeing any one at all. so what dose a social worker do.. Image Image Image
Social workers do not necessarily need to see someone when they come out of hospital: it depends on the circumstances. However, if there has been any deterioration or major change in the person's capacity to look after their own needs, then (if in hospital) the hospital social worker MUST assess the new needs and put services into place, or involve the usual (or case) social worker. The case social worker should be involved or informed, in any case.

Assessments don't have to lead to services, but the key seems to be that your cared for is refusing services. Anyone can refuse a service for themselves - which makes it very hard for their carer. That's when capacity comes into play and this is a very new area. However, is the person capable of making a reasonably informed choice? That is, can they assess a situation given all the relevant facts and make a reasoned decision? This isn't the same as making the RIGHT decision, though, and that's where it gets complicated...

However, as a carer you can request services in your own right that will reduce the caring load and other responsibilities where they do not directly impinge on your cared for. In other words, you can't get respite if he's chosen to say no, but someone can do your cleaning for you. You could be linked up to your local lifeline service, or there may be other services that would be of help.

Social workers haven't seen people regularly for years. Once they're satisfied that a situation is stable they close the case and forget about it. It's left up to you to contact them - of course, you are rarely told that this is the case.