Mum has been with the same care agency for nearly 11 months now. She can't walk and needs a stand aid to put her onto the commode. She pays for four double calls a day, 2 carers to spend 30 minutes a day with her. As Mum is self funding she pays around £2400 a month.
I've noticed recently when I've been around the carers literally give poor Mum two minutes on the commode.
Mum pays for four 30 minute double up calls. I set up a camera today and the morning call lasted 11 minutes, the lunchtime call 8 minutes and the tea time call 14 minutes...I have phoned and complained.
I was reassured Mum would get 10 minutes on the commode, but tonight it was the usual 3 minutes and out.
I guess I just have to keep complaining until they listen??
I've noticed recently when I've been around the carers literally give poor Mum two minutes on the commode.
Mum pays for four 30 minute double up calls. I set up a camera today and the morning call lasted 11 minutes, the lunchtime call 8 minutes and the tea time call 14 minutes...I have phoned and complained.
I was reassured Mum would get 10 minutes on the commode, but tonight it was the usual 3 minutes and out.
I guess I just have to keep complaining until they listen??