Hi everyone, my mum has dementia and is unable to get out of bed and so relies on other people to do everything for her. At the moment, she has two carers three times a day to do her personal care. My question is, as an example her care plan states her bedtime call is to be from 8pm to 8.45pm. Tonight her carers attended for from 6.55pm for about 9 minutes and then recorded in her notes that they had been with her from 7.30pm to 8.15pm and this happens all the time.Is this normal - is that just what happens? I don't know what to do, do I just let it go.
That sort of stuff happened to me and my mother. It is wrong in so many ways. The careplan records must be accurate, complete and timely. They are legally required.
There also is fraud going on from the standpoint of billing, whether it's your mum or the LA who's paying.
We found that the carers didn't always come during the preagreed to time slot in the care plan.
You need firm evidence for your compliant to be taken seriously. I used a Ring video doorbell and on occasion would call the LA at the time the carers claimed to be with mum but had left.
I was successful my safeguarding claim against the agency, although it was quite intense.
Getting the carers to come at a specific time is difficult but proper documentation needs to be insisted upon, as does the proper care.