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No response from social services - Page 2 - Carers UK Forum

No response from social services

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Thank you for your replies. I finally got through to the service manager at the council who said my dad’s social worker is on leave (no out of office etc). She asked another member of the team (a different social worker) to call me. They have just phoned and I’m so annoyed. They were very abrupt- it will be impossible to get care at such short notice , can’t your dad do it himself (no he needs personal care, he can’t walk and is blind amongst other things!), can I not do it (no I have to work and have used all my annual leave - can I go sick/ get compassionate leave?- no!!!). After she clearly wasn’t getting anywhere she finally said she would speak to the Agency - that she thought my Dad didn’t need the number of hours in his care plan (they tried to cut the hours earlier in the year, we appealed and it was agreed they would stay as they are) and if the Agency were asked to do less hours they might be able to help. I don’t know what to do- I don’t want them to use this as an excuse to cut his hours.....
Oh Faye,
I feel for you, its SO stressful trying to sort this out especially with social services being so unsupportive and the Agency not being able to cover your Dad's calls. The social worker's arguments are plain ridiculous. If this agency can't cover the calls in his care plan, then either another agency should take over his care or worst case scenario, the care split between two agencies.

Don't give up, carry on making a fuss ( even though it's so stressful,) otherwise this will happen time and time again.

Melly1
Thank you so much for your response. The social worker phoned back. She’s been told that the agency can’t cover my fathers care as so many carers are leaving (they do all complain about the poor pay and bad management). The social worker said she has asked if another agency can cover but thinks it will be difficult at such short notice. It’s really scary as I don’t want to loose my job but Dad is just not safe on his own.
This is disgraceful, there is no excuse for not providing care which is clearly needed. I hope you can get some help with this, I had the same when mum was discharged from hospital recently. I told them I couldn't give the care and they put in some temporary support. The problem is people will be admitted to hospital if things go wrong, but that doesn't come out of social services budget so they don't care. I would suggest a complaint is made above the social workers head, I know it puts extra pressure on you but it's the only way sometimes to get the help needed.

Take care

Karen
Just in case it's needed ... the Big White Chief ... the LA Ombudsman :

https://www.lgo.org.uk/

The Local Government and Social Care Ombudsman.

We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a free service. We investigate complaints in a fair and independent way - we do not take sides.


( A Royal " We " ? )

Adult social care ... link off the main page :

Faye_1506 wrote:
Mon Dec 03, 2018 4:31 pm
Thank you so much for your response. The social worker phoned back. She’s been told that the agency can’t cover my fathers care as so many carers are leaving (they do all complain about the poor pay and bad management). The social worker said she has asked if another agency can cover but thinks it will be difficult at such short notice. It’s really scary as I don’t want to loose my job but Dad is just not safe on his own.
This is tosh. If they had responded properly when you first called them they could have arranged something. It is their duty to do so and they are failing your father. You will have good case to go the Ombudsmen, but will need to follow the council's official complaints process first, but that will be after the event and wont help Dad now.

Knowing that the ombudsmen look for any injustice caused, I wonder if you hire an agency yourself (using Dads money to pay for it) that you could then reclaim that money from Council, or if they didnt repay it , then complain to the ombudsmen. We are only looking at a few days arent we?

It will be interesting to see what they say to this idea tomorrow .
Btw, even though the agency provide the care, because it is arranged by the Council, it's the council that is responsible for the agency's actions, or lack thereof.
From everything you've said in here Dad is being very poorly served by this Council.
The council must have a Rapid Response Team, designed to keep people like dad out of hospital.
Hardly very short notice. Indeed the agency should have notified council they couldn't fulfill their obligations days ago.
Talk about trying to wriggle out of it and make YOU solve THEIR problems!

What if you simply didn't exist? they would HAVE to sort it then. Remind them of that. And that you have NO legal duty of care and could move to Australia tomorrow if you wanted!
Faye,

That is dreadful and reminds me of the arguments I had with Social Services. Do NOT give up work to look after your dad, I know the temptation but that is exactly what the Council wants. They have a duty of care. Unfortunately you will need to play hardball to get anywhere.

If you can afford it, I would contact a solicitor (first half hour free) and ask if they could write a letter to Social Services, reminding them of their legal responsibility and your willingness to sue if your father ends up in hospital as a result of their negligence. It may cost you but may well also get the ball rolling.

In the meantime, badger them by phone, perhaps telling them that you will shortly be on annual leave and out of the country. If care is not provided and they fail in the duty of care, you will be resorting to legal measures. Could you also enlist dad's GP to write or phone them, expressing his concern?

Good luck, I know how dreadfully stressful the situation can be.
Anne