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How can I confirm the Care-Coordinator is qualified? - Carers UK Forum

How can I confirm the Care-Coordinator is qualified?

Share information, support and advice on all aspects of caring.
I’ve been removed as a Carer for my mam. The funny thing is – I was lead to believe I would not be removed. I got suspicious once my Carers Allowance was stopped last week. So I rang the DWP on Monday; the agent waffled and assured me they will look into it; they could not tell me who removed me from caring for Data protection reasons. I rang again on Friday – and I got the same “Oh well – we will look into it more” treatment.

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Hi Victor,

Where is the Care coordinator based? Does she work for the agency or Social Services? You don't need to be a qualified social worker to work in a managerial role in an agency and lots of the staff employed by social care are untrained too. (We have had problems ourselves, in the past with untrained/unknowledgeable and virtually illiterate social care "staff.")

The social worker register can be checked here https://www.hcpc-uk.org/check-the-register/ I'm guessing this is where you looked.

I think care-coordinators etc train in NVQs and some might have degrees.

However, back to the problem. Do you want to continue to support your mother or do you want additional care in place to cover all the things you did for her?

Unless the care-co-ordinator is with your mum 24/7, I don't know how she can know how much care you give your Mum. Therefore I would write down everything you do in a typical week for her and either challenge the decision or contact social services, explain the situation - give them the list and let them sort it out. I might be mistaken, but I think your Mum's contribution to her care will remain the same, but social care will have to pay for the additional care - something they wont be happy with.

If you are going to challenge the decision re carers allowance and the care co-ordinator works for the agency; then I would state there is a conflict of interest - as the only ones gaining from all of this are the agency - if your Mum's care hours are increased.

Melly1
Another good guide is the definition used by employment agencies seeking candidates to fulfill the role of a " Care Co-ordinator " :

https://www.randstad.co.uk/career-advic ... nator-job/

https://www.academicinvest.com/arts-car ... oordinator
Melly1 wrote:
Tue Sep 17, 2019 9:40 am
Melly1
Hi, thanks for the reply.

I've been in this state of stress since last year. I'm really tired of fighting for my mum. And she's not helping - since her Dementia has got her to tell me to "f*** off" on Whatsapp this morning. It's kinda cute and funny - but really I'm just sugarcoating a t*rd situation.

What I want is for her medication to be sorted. The amount of care is a "chocolate fire guard." The Care-Coordinator just does not come across as degree-level. Her lack of professionalism in not informing me of the change shows lack of skill. She's just winging it - and trusting that the more qualified Care Manager will back her up.

Well - whatever the case - I'm tired. I feel conflicted. If I still perform the duties I usually do - then they'll think their decision was correct. But that would mean I'm not being compensated for financially for the very emotionally hard work. If I back off completely - then mum will not be cared for as she really needs.

To me - the hope is getting the medication sorted, but the incompetency that's on display is pervasive - no one takes me seriously in that team.
Victor,
contact the Care Manager direct, express your concerns re your Mum, be careful (at this stage) what you say about the Care coordinator.

Who reviews her meds?

Melly1
Melly1 wrote:
Tue Sep 17, 2019 11:39 pm
Victor,
contact the Care Manager direct, express your concerns re your Mum, be careful (at this stage) what you say about the Care coordinator.

Who reviews her meds?

Melly1
I have no relationship with the Care Manager. I produced a Lasting Power of Attorney for my mam's Health & Welfare at one of the meetings. He went off it - saying the document is unsafe because my mam was not proven to have been fully informed of the gravity of what she signed up to. It's as if he had never seen an LPA before. Looking back at the notes mum made in December 2018 - on the Age UK document explaining the LPA - she looks fully informed to me. If anything - mum looks like she's studied it more than me. The signing process was done with all the relevant people in the house; my mam was fully in agreement.

But this highly "Ethical" Care Manager - says he can't let it pass; his ethics cannot allow this document to be accepted. A lawyer should have been consulted in it's making. This clearly demonstrates his lack of training - since the LPA system is done online now and ever so easily, cheaply and avoids the need for Lawyers.

I do not trust the Care Manager.
Sorry Victor, I mistook your comment,
She's just winging it - and trusting that the more qualified Care Manager will back her up.
to mean this person would be better placed to assess the situation.

Melly1
Melly1 wrote:
Wed Sep 18, 2019 9:36 am
Sorry Victor, I mistook your comment,
She's just winging it - and trusting that the more qualified Care Manager will back her up.
to mean this person would be better placed to assess the situation.

Melly1
Why are am I at an adversarial position to them? I would have thought I'm the most informed person when it comes to my mam's character and behavior? I've lived with her for the last 37 years; surely I know when she's not being herself. In a court of Law - I'd trump any character assessment of mum - more than the Care Coordinator.
Hi Victor,

The problem with typing messages is that misunderstandings can occur - and we seem to misunderstanding each other.

It was my understanding that you have noticed a decline in your mother's mental health and believe that she needs her meds increasing; the care co-ordinator however, lacks the knowledge and skills to observe what you have noticed.

I took your statement to mean the Care manager is more qualified and skilled.

In an ideal world, the professionals would listen to us carers, and indeed some do. However, the professionals you and your Mum are stuck with don't seem to be listening. Therefore, it helps to have another professional who is prepared to listen to your observations, has the skills to assess accurately and is in a position to act on your observations.

Before, reading more about the care manager, I had thought they might have been the person to listen to you and help your Mum to get the help she needs – increase in meds and support. However, I now realise this wont be the case.

If none of the suggestions, advice or links from other members and myself help; perhaps you will find a way forward on the Mind website https://www.mind.org.uk/

KR,
Melly1
Melly1 wrote:
Wed Sep 18, 2019 5:32 pm
Hi Victor,

The problem with typing messages is that misunderstandings can occur - and we seem to misunderstanding each other.

KR,
Melly1
Sorry - it's a manky mess. So I will get my posts wrong in explaining.

The bottom line is - I don't think the Psychosis team in question are really professional enough. They've not demonstrated skillful management of my mam. The Care Manger's lack of familiarity with the streamlined process of getting an LPA online - by his alarmist comment that a lawyer should have been involved in the drafting of the LPA - is a bone of contention for me. The Care Coordinator giving of the number for the Samaritans - for my mam to chat to - is just a joke. These are just the smoke in the fire and fury of the issue. The fundamental problem is lack of diagnosis and accurate prescribing of medication.