Today I went to the surgery to pick up a letter from the GP needed to request a companion bus pass...been waiting for this for a week and a half, gone there three times with different receptionist not knowing where it was, and today I finally got it but with a £10 charge!! When I asked why...the receptionist told me in a annoyed tone...that they are entlited to charge! Again I ask why? Because they can in a nutshell...was her answer and went off to talk to the next person
The letter was not more than three lines...anyone else had this??
I mean my son has severe needs, and they keep asking me for proof of his dissability so if the gp is going to charge for each letter...seems really unfair. This is my GP and my OH too, he knows how stress I have been lately due to caring and he has provided letters before without charging...mmm makes me wonder if the change has something to do with the last visit when I had to tried to give my views about my OH difficulties and how I was unhappy with about the lattest report and not being consulted about anything...so much for working with carers, I can't say a thing due to patient confidentiaty was all I got..but they could at least listen with a bit of simpaty.
I think I'm going to change GP...what will you do?
I just wish I did not have to go to the surgery so often!

The letter was not more than three lines...anyone else had this??
I mean my son has severe needs, and they keep asking me for proof of his dissability so if the gp is going to charge for each letter...seems really unfair. This is my GP and my OH too, he knows how stress I have been lately due to caring and he has provided letters before without charging...mmm makes me wonder if the change has something to do with the last visit when I had to tried to give my views about my OH difficulties and how I was unhappy with about the lattest report and not being consulted about anything...so much for working with carers, I can't say a thing due to patient confidentiaty was all I got..but they could at least listen with a bit of simpaty.
I think I'm going to change GP...what will you do?
I just wish I did not have to go to the surgery so often!
