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EMPLOYING A REGISTERED CARE AGENCY - Carers UK Forum

EMPLOYING A REGISTERED CARE AGENCY

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I could do with some help this morning please. This is just part of a larger story, but I'll keep it as brief as possible. At the moment I employ a registered care agency, who are part of a registered charity, to care for one of my carees, using ILF money. They clearly resent the fact that I insist on fully itemised accounts, although this is genuinely needed to have a proper audit trail. What I need to find is some sort of policy guidance or similar which I can send to them and/or Social Services to show that what I'm asking for is not only reasonable, but vital. Their attitude is "Just give us the money!"
Since you are paying the agency, albeit via ILF, they ought to give you detailed accounts every month (or whenever they're paid) as a matter of course. Don't know if there's any paperwork with this. Maybe ask ILF about it, they were generally helpful when we used to use them.
Thanks. I was really hoping to find some general guidance which applied to all care agencies.
I don;t know the answer to this and you may have already been down this route but...my guess is that if government had issued guidance on this, a good place to start looking would be with the Care Quality Commission.
http://www.cqc.org.uk/

Also this page on DH has something called Domicillary Care National Minimum Standards?
http://www.dh.gov.uk/en/Publicationsand ... DH_4001911

Let us know if you find anything useful.

Matt