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Household Wipes..... -Carers UK Forum

Household Wipes.....

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Two carers arrived last night for the teatime call. We had not met them before. English was not their native language. I don't care at all where someone is from but I DO care that they know what proper care actually is.

I was sitting downstairs chatting with my wife at the time. I/we will usually chat to the carers as they do what they do for my wife. Then I noticed that one of the carers was cleaning my wife intimately using wipes from a blue packet.

Household wipes. Like wipes with bleach.

I have NO idea where she got them - unless she picked them up while passing through the kitchen. They were in no way close to the bed - why would they be?

I said "No, no - stop - wrong wipes - stop - I'll get the correct wipes!" and went right to the box with them in. As I did so the "carer" took more household wipes out and just carried on.

W. T. F.

I took the blue packet away, gave her the right one and told her she MUST use those. I got a wierd look.

Contacted the Agency owner and complained.

Asked the Night carers - who we know and trust - to check for damage and be sure to clean extra well which they did.

CHC will be getting a call Monday. A change in agency is now required.

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Definitely complain to CQC, who investigated a complaint mum made very professionally. They need to know, this is very serious indeed. If funded by Social Services, definitely complain to them too.