My Mum has had the current Care Agency since 2015. They have caused no end of problems discriminating, ignoring + disrespecting my involvement. To the extent of failing to inform a lot more sooner of my Mum's loss of weight, as I'd noticed for at least the past couple of years her reduction in food intake. Due to my Mum's Dementia she's too unwell for the Carers to hoist her out of bed, but still they encourage dressing her + leaving her in bed with a view of getting her up the Lunch call. I can't have any say in this, as the response would be 'it's your Mother's choice' - yeh, more like what the Care Agency dictate as + what they choose. Coz I've asked my Mum and she prefers to stay in bed in her nightie.
This Care Agency are pestering me for a date for a 'Review'. I have stipulated they send me details of what was implemented the last Review, as nothing has changed or improved. I even got the local MP involved.
I tried engaging the help of Carers with the new Fridge/Freezer today. I emailed the Care Manager Monday gone, stating from yesterday everything was stored in a bucket in the garage where it cool. But when I got there, they'd opened a new carton of milk, which I found in the turned-off Fridge - the Carers must have been blind; coz the light's off. I left a very large cardboard notice on the front of the Fridge with details I emailed the Care Manager - but obviously nothing was passed on to the Carers. Even though I phoned the Care Manager last Friday, where she encouraged me to let her know beforehand. Emailing Monday this week was enough notice for her to inform the Carers - if she had a mind to.
So even if/when they send me any 'proof' of what they deem has been added to my Mum's Care Plan, doesn't mean anything. The real proof is nothing's improved for the better: they don't care. Whatever 'Review' they insist on is not needed. I have sent an email of Complaint to the Council's Commissioning Team telling them just that.
I phoned Adult Care Services today enquiring about getting a Personal Budget for my Mum, so I could organize an independent Care Agency. They phoned back with costings of what they'd provide and the difference with an independent Care Agency: £16 per hour what they'd fund, the independent Care Agency would cost £19 per hour and my Mum would have to pay the difference. I explained my Mum's paying enough already, as she should be qualifying for Continuing Health Care - the response; 'I can't change protocol'. As long as they get paid by Tax Payers money, they don't give a toss. A taste of their own medicine seriously well overdue!
I've got someone looking into chronic Human Rights issues by all 'professionals'. Even the right to family involvement has been consistently disrespected. Enough is more than enough.
This Care Agency are pestering me for a date for a 'Review'. I have stipulated they send me details of what was implemented the last Review, as nothing has changed or improved. I even got the local MP involved.
I tried engaging the help of Carers with the new Fridge/Freezer today. I emailed the Care Manager Monday gone, stating from yesterday everything was stored in a bucket in the garage where it cool. But when I got there, they'd opened a new carton of milk, which I found in the turned-off Fridge - the Carers must have been blind; coz the light's off. I left a very large cardboard notice on the front of the Fridge with details I emailed the Care Manager - but obviously nothing was passed on to the Carers. Even though I phoned the Care Manager last Friday, where she encouraged me to let her know beforehand. Emailing Monday this week was enough notice for her to inform the Carers - if she had a mind to.
So even if/when they send me any 'proof' of what they deem has been added to my Mum's Care Plan, doesn't mean anything. The real proof is nothing's improved for the better: they don't care. Whatever 'Review' they insist on is not needed. I have sent an email of Complaint to the Council's Commissioning Team telling them just that.
I phoned Adult Care Services today enquiring about getting a Personal Budget for my Mum, so I could organize an independent Care Agency. They phoned back with costings of what they'd provide and the difference with an independent Care Agency: £16 per hour what they'd fund, the independent Care Agency would cost £19 per hour and my Mum would have to pay the difference. I explained my Mum's paying enough already, as she should be qualifying for Continuing Health Care - the response; 'I can't change protocol'. As long as they get paid by Tax Payers money, they don't give a toss. A taste of their own medicine seriously well overdue!
I've got someone looking into chronic Human Rights issues by all 'professionals'. Even the right to family involvement has been consistently disrespected. Enough is more than enough.