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Disability & public transport. Working for you? - Page 5 - Carers UK Forum

Disability & public transport. Working for you?

Share information, support and advice on all aspects of caring.
66 posts
Who's exhibiting anti social behavior at the train station? The beggars or the station staff?

As for Ryan Air and airport, ever heard of reasonable accommodation? Ought to be heavily fined!
Pleased to see that both you and me are keeping this important thread going ... R ?
I digress but some years ago, my friend, her service dog (chinese crested hairless) and I were told to leave a restaurant in California on Mother's Day!! No dogs allowed! We met with my local county supervisor, public health & environmental health directors who decided to write to all businesses in the county reminding them of their obligations under the Americans With Disabilities Act. We were later featured in the local papers with my supervisor AND of course the "perpretator' dog, having lunch at the restaurant that sparked off our complaint!!I

The way people with disabilities are treated is often disgusting.
.... and , by association , their carers too ?

As partners , insult / degrade one , you insult / degrade the other.
I trust no one will object to shoe horning this one into this thread ???

British ski champion and guide dog barred from Sainsbury's store.

Blind Paralympian John Dickinson-Lilley says his treatment was humiliating.


A blind British ski champion has spoken of feeling shaken and humiliated after being denied access to a Sainsbury’s store with his guide dog.

Paralympian John Dickinson-Lilley tried to enter the store in Holborn, central London, with his guide dog, Brett, but said he was stopped by a security guard.

He said: “I had finished work and because it was a really nice day, Brett fancied a walk because we’d been indoors all day.

“We stopped at the Sainsbury’s on Southampton Row to get some wine to enjoy the weather. As soon as I walked in, the security guard said: ‘No, no, no.’

“I said: ‘What?’ He said: ‘You know what. No dogs allowed.’ I asked to get the manager, but he refused.” Dickinson-Lilley, who retired from competitive skiing last year, said a supervisor eventually apologised.

When he complained about the incident on Twitter, Sainsbury’s responded by saying: “Hi John, sorry for the delay getting back to you. I’ve spoken to the store manager. It’s clear the security guard misread the situation and this has been addressed to prevent it from happening again.”

Businesses are required under the Equalities Act to allow guide dogs on to their premises, but Dickinson-Lilley said that this was the second time he had been denied access at the same store, and that he had encountered a similar situation at a different London branch of the store.

He said he would be taking Sainsbury’s to court over the incident. “The idea that you can walk into a shop and be humiliated like that in 2019 is outrageous.

“There’s clearly something that’s not working in their business. They know they can’t sell booze, knifes and razors to children, but yet they don’t know that I’m allowed in with my dog. They’re not prioritising disabled people.”

Sainsbury’s has sponsored the British Paralympic team since 2012 under a deal that runs until 2020.

Dickinson-Lilley said: “Sainsbury’s made quite a big thing of their involvement in sport. If you put yourself on the front line by saying: ‘hey, we’re sponsoring the Paralympics,’ you have to be a leader in that field.”


Sainsbury’s said in a statement: “We have apologised to John for his experience and reassure him assistance dogs are welcome in all our stores and petrol stations.”
I'm using a shoehorn here ... after all , one has to travel to get to this new hotel ?


" It's a huge disappointment " - new Premier Inn draws criticism over disabled access.

A couple has rounded on planners for failing to insist a new seafront hotel was adapted to a standard that would have made it fully accessible to disabled visitors.



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( Where the photographer is standing ... beach . North sea behind him / her. )

Keith and Glenys Bright, of Lowestoft Road, Gorleston, say they were "hugely disappointed" to discover the Premier Inn at South Denes did not have a tracking hoist in any of the rooms - or in a toilet in a public area.

Mrs Bright, 63, a carer for husband Keith, 59, who has MS, said both the hotel and planners were "missing a trick" in failing to insist the equipment was installed as a condition.

She said everyone should be able to enjoy a break away from home and to enjoy normal experiences with their families.

And while the hotel had failed to "make the effort" the council could have done more.

"It's a huge disappointment," Mrs Bright said.

"The council always seems to be grateful for crumbs from these big businesses and think they won't come if they ask them to spend a bit of extra money.

"I think it is a case of 'if you don't ask you don't get'."

"I am gutted for all the families with a family member that needs the facilities and would like to know why Yarmouth wasn't worth even one."

The Premier Inn at Stratford (at the Olympic park) has a ceiling hoist, and there are nine at London Archway, which is close to a hospital.

A spokesman for Premier Inn said: "The hotel was built to, and complies with, the latest building regulations.

"The current regulations do not require that ceiling track hoists are included within universally accessible bathrooms.

"We value all feedback on hotels, and suggested improvements in our hotel offering, and should the regulations on hoists change, we will of course adopt the new requirements into future developments.

"In respect of London Archway Premier Inn, the inclusion of hoists was a specific planning requirement for the hotel set by the London Borough of Islington in that case."

Great Yarmouth Borough Council said in a statement: "While the borough council's planning department dealt with the planning application, the applicant opted to use an approved inspector from the private sector to sign-off the building regulations, which cover disability access features such as hoists.

"The building regulations set a minimum standard, and any business can choose to offer enhanced disability access for their customers."
AT LONG LAST , A " HAPPY " ARTICLE TO POST !


Wakefield wheelchair users get access to the countryside through " Open Country."

Access to the countryside is a right not a privilege - that’s the message from Wakefield charity, Open Country, which unlocks the countryside for wheelchair users.



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The charity gives wheelchair users across the Wakefield district the opportunity to join them on their weekend outings to sites across the Yorkshire rural landscape.

Open Country’s Wild About Wakefield project gives people with a disability the chance to get out into the countryside to enjoy a variety of activities including walking, cycling, conservation, nature study and outings.

Fully accessible transport and support from their staff and team of volunteers enable members to improve their health and wellbeing by enjoying the pleasures of being outdoors.

Margery, from Crigglestone, has been a member of Open Country’s Weekend Outings Group since it was launched over a year ago and she said: “I am lonely at the moment, except for my dog, so it is nice to be in a group doing things I love again.”

Eve is the sister-in-law of one of Open Country’s disabled members. She said: “Open Country can greatly help local people in Wakefield who are alone and housebound to get out more.”

Ella Dixon is the Wild About Wakefield Project Officer and is keen to show how Open Country can enable anyone to access and enjoy the outdoors and she said: “Here in Yorkshire we are lucky enough to be surrounded by some of the most beautiful countryside in the UK. Yet just one percent of it is accessible to wheelchair users, with additional challenges for those with other physical or sensory impairments.”

Wheelchair users interested in joining Open Country call Ella Dixon on 07426 716677 or email wakefield@opencountry.org.uk.



Trouble is , how many more postings before the next " Happy " one ... no book running for this one !
Transport for London to consider training shakeup for staff helping disabled passengers after The Independent highlights " Humiliating " treatment.

Comes after columnist James Moore wrote about his experience during a recent tube journey.


Transport for London is to consider making changes to the training it gives staff on how to help disabled passengers after concerns were raised by The Independent.

Mayor of London Sadiq Khan’s office said TfL would seek feedback from disabled people after London Assembly members heard of problems being raised and demanded improvements.

It comes after Independent columnist James Moore wrote about his experience during a recent tube journey, during which the driver announced that “a mobility-impaired person” was the reason the train was being delayed.

Mr Moore said the experience was “humiliating” and that other passengers had “gawked at me as if I were some pregnant panda in a zoo”. He said he had not asked for any assistance getting off the train.


After writing about his ordeal in The Independent, Mr Moore was contacted by Andrew Boff, a Conservative member of the Greater London Assembly (GLA).

Along with one of Mr Khan’s deputy mayors, Joanne McCartney, Mr Boff proposed a GLA motion urging the London mayor “to ensure TfL staff are trained to assist passengers with disabilities by: respecting the passenger’s wishes as to the level of help they require, not drawing unnecessary public attention to the passenger and by providing reasonable assistance to passengers to enable them to travel in the way that they choose”.

The motion was passed by the GLA on Thursday.

Afterwards, Mr Boff said: “It is sadly still the case that our city’s public transport network is simply not accessible enough for Londoners with disabilities. Disabled passengers should receive not only the assistance they need, but also the respect they deserve.

“Recent press reports of mobility impaired passengers being publicly identified as the reason behind train delays are very concerning. These instances only serve to make a stressful situation even more distressing for people with disabilities.

“It would clearly be beneficial for the mayor to ensure that TfL employees are aware of how to assist disabled passengers in a way which respects their wishes”.

The Mayor of London’s office said TfL would be seeking to discuss the issue with Mr Moore to find out how it could make improvements to its training programme.

A spokesperson for Mr Khan said: “TfL are committed to delivering an excellent service for all their passengers so it’s essential that frontline staff are given the tools and training to remove accessibility barriers.

“TfL provide comprehensive disability and inclusion training for all their staff to ensure they support passengers in a way that respects their choices and independence.

“But of course it is essential we continue to listen to all the views and feedback from disabled people about anything more that needs to be done to help them get around our transport network quickly and safely.”
No, it doesn't.

Main caree isn't a big person, but their wheelchair is designed to maintain their body positioning/posture, stop their joints popping out, prevent them falling out etc.. they cannot use any other type of wheelchair, and in terms of dimensions falls out of the scope of the standard 120x70 rules they have in place for various modes of public transport.. because the design stands out a bit you can't simply blag your way around the rule.

The journey is too dependant on the right people being where they are supposed to be at the right time (for example when a ramp is needed to disembark the train carriage). The station staff aren't able to maintain order and instead of being aloud to lay the ramp down for person in wheelchair to disembark, the public seem to just bundle/push their way past.

The main rail line into nearby towns is used for drug running and frequently assaults/anti social behaviour either at the stations or on trains themselves. The town itself is not safe for vulnerable persons right now anyway due to mass homelessness (as a former voluntary worker, this is NOT their fault they are in this situation, but a small number of them have made the area unsafe/undesirable to go to) - keeping in mind caree has scheduled drugs in their carry-on which they can't go anywhere without.

Buses are also a no go because of lack of functioning ramps, and the pushchair/trolley equation. If they'll even stop for you.

Its a job to even find an accessible taxi

Through mob mentality, most people act arseholes and don't see loved ones as human beings, just a "event" that has delayed their journey.

So we're dependant on hospital transport for long-range appointments, and WAV minibus/vehicles for anything else, otherwise its a no go. Wasn't always this way though. Pavements are in such a state even trying to get about on foot (the chair is pushed) is dodgy.

Its a little better with the other caree's, they use chairs when outdoors but are of normal sizes, one can self propel even (barely mind). Group outings are a no-go without help though Not that I'm not strong enough, i just don't have that many hands :)

The government and media did their job well demonising the vulnerable of this country, and an overall job turning the different parts of the population in on itself.

There may well be various protections and rules in place, but as you are finding with other areas of life its not worth the paper its printed on if they cannot be properly upheld and enforced by those with responsibility to. Zero accountability when they actually bother to.
Majority of passengers with disabilities report problems using trains

Two-thirds encounter barriers to travel such as discriminatory behaviour and lack of toilets.


Two-thirds of passengers with disabilities still experience barriers to travel when using trains, government research has found.

A lack of accessible toilets in carriages, being unable to use ticket machines and antisocial behaviour were among the issues cited by respondents to the Department for Transport (DfT) survey.

Of those who said they had faced problems during train journeys, 37% said onboard announcements were unclear, while 29% of people surveyed said they had been on a train with no toilets onboard that they could use.

James Taylor, the head of policy at the disability equality charity Scope, said: “Problems such as inaccessible vehicles, poor customer service, and lack of up-to-date information can make it very difficult for disabled people to get to work, socialise and live independently.

“Worryingly, this research has found half of disabled people anticipate experiencing a problem before it has happened when using the rail network.”

Another 31% of passengers with disabilities said they had experienced antisocial or discriminatory behaviour from other passengers, including receiving aggressive responses after asking to sit in a priority seat.

Some said a perceived “hierarchy” of need in terms of priority seating on trains was often behind such conflicts, with those with less visible disabilities sometimes considered to be less in need.

Because of issues such as inaccessible stations and the lack of priority seating on trains, many passengers with disabilities said they also had to meticulously plan journeys: travelling at off-peak times, booking ahead and ensuring they left enough time to allow for unplanned events such as encountering a broken lift.

Although 20% of respondents said they booked passenger assistance in advance before travelling by train, the service is not available at some stations and overall awareness of it was low.

Some passengers also reported accessibility problems at stations, with one challenge being the number of physical tickets, including seat reservation slips, required for a journey.

Others said that if ticket offices were closed, machines could be difficult for wheelchair users or those with dexterity impairments, dyslexia, learning disabilities or vision impairments to use.

The research was conducted in 2017. There were more than 1,550 respondents, who had a range of disabilities including mental health conditions, mobility issues and vision or hearing impairments.

The DfT said: “We are acutely aware of the difficulties faced by disabled passengers using our railways, and we are working hard to deliver the upgrades needed. Since this research was commissioned over two years ago our inclusive transport strategy has delivered step-free access at around 1,500 stations.”

On Monday, the department announced it would spend an extra £20m on improving accessibility for rail passengers with disabilities.

Taylor said: “It is positive that government is taking this issue seriously by putting funding into making the rail network more accessible for disabled people. However, further work is needed from government, transport companies and passenger groups to make sure disabled people are able to have the same level of service as everyone else.”
66 posts