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Carers attending at your home - Carers UK Forum

Carers attending at your home

Share information, support and advice on all aspects of caring.
Hi

I would like to share some of the things I have experienced over the last 7 weeks since we have had carers coming in to help me and Mum. My Mum has advanced vascular dementia, she can be a bit unstable on her feet, she doesn't like a lot of loud noise or people fussing around her, she is wary of strangers at the beginning. I got the carers in because it was too much for me to do everything for her, they come to get Mum washed and dressed, help her to have something to eat at lunchtime, keep her company/get her a brew or dessert at dinner time so that I can get something to eat, and they help get her ready and into bed at night. So far I have experienced the following:

Going into my bedroom and taking my personal towels to use on Mum - but not bothering to ask me where they can get some.

Calling Mum by the wrong name.

Saying 'Good Lady' to her.

Saying 'Give us a smile' when she is clearly aggitated.

Spilling water on the bathroom floor and not bothering to let me know or clean it up.

Cleaning the commode without asking which cloth, wipes etc to use.

Asking after three mouthfuls of food whether Mum has had enough.

Scrubbing her with a sponge like they were scrubbing their kitchen floor.

Not covering her up whilst she is getting washed.

Not turning on the light in the bathroom whilst she is getting washed.

Not closing the bathroom door whilst she is getting washed.

Taking a very soiled sponge - due to an accident, rinsing it in the water and going back to use it again.

When I complained about some of these things to the manager, one of the Carers then confronted me about it.

I want to know whether anyone else has had experiences like this, if you have, what things happened? Also anyone who has good experience with carers - why is it a good experience, what do they do?

As I understand it, there is no national guidelines or protocols regarding the bathing of clients, the care agency I use, rely on the 'common sense' of carers when attending to a client. If this is not the case, please enlighten me. I think there are a lot of bad carers out there and it is time that something was done to stop this kind of abuse going on. I myself feel dreadful for trusting some of these people to do their job.

Thanks for reading this.
Sorry you've had such a bad experience with the agency Image
Unfortunately I can't offer much advice or experience myself, but I'm sure someone will be able to help.
Thanks for letting us know what you've had to deal with. It's good for others to gain an understanding of the possible problems of these things.
Hello Rosemary,
The things you listed are precisely why I have never asked for help.
My friend is hemiplegic in wheelchair fulltime and you would not believe the things she has to put up with because there is no alternative. Some of the things are downright dangerous, they also have left her all weekend with no food prepared for the microwave.
It will be a long time before I resort to 'carers' of the paid variety.
xx
Hi thanks for the replies, please can you detail some of the problems your friend had to deal with - I want to get as much info as possible so that I can do something about this. Thanks again!
Hi Rosemary,
I've pm'd you to protect lady's privacy
Have you made an official complaint to the Care Quality Commission? http://www.cqc.org.uk/contactus/howtora ... plaint.cfm

The care agency you use should be registered with them and if they aren't don't use them and if they are prevent them from continuing this bad practice. Paid carers are my nightmare. I've worked as a nurse and am now a carer. I've seen some truely horrible practices go unquestioned. You need to keep a diary of these incidents, who, what, when and where and present it as evidence to the CQC. That kind of thing shouldn't be happening in this day and age.
[quote]Hi

I would like to share some of the things I have experienced over the last 7 weeks since we have had carers coming in to help me and Mum. My Mum has advanced vascular dementia, she can be a bit unstable on her feet, she doesn't like a lot of loud noise or people fussing around her, she is wary of strangers at the beginning. I got the carers in because it was too much for me to do everything for her, they come to get Mum washed and dressed, help her to have something to eat at lunchtime, keep her company/get her a brew or dessert at dinner time so that I can get something to eat, and they help get her ready and into bed at night. So far I have experienced the following]

That is absolutly disgusting! I have not had carers in to do that (had a befreinder for my autistic son) but you are correct there are no 'accepted benchmarks' for care. However that does not mean they can get away with appallingmalpractice. They are clearly working to unhigenic standards...standards that do have an acceptable bench mark...and doing that is not it! The previouly given link from quality care is a good one. Unfortunatly this comes of most 'professional' carers using the biomedical approach to people with mental health / ill health issues. Shop around if you can and ask if they use the biopsycosocial approach to care. Get in contact (google for your area) anyone specialising in a method called SPECAL. They may well be able to help.
In my experience, not making sure meds had been taken, leaving soiled clothes in the shower stall, lack of privacy when washing down my Nan.
Our experience of Care Assistants when Mum came out of hospital was all positive.

The ladies who came to help Mum were - without fail - kind, gentle and prepared to do things they had not been asked to do (like emptying her commode and making her bed). They assisted her to wash (rather than washing her) and were always mindful of her privacy and dignity - which is more than I can say for the nurses when she was in hospital !. They never rushed her but let her wash and dress in her own time - she was quite sorry to see them go at the end of the 6 weeks !
Hi Rosemary...

My sympathy goes out to you!!!!! My blood boils when i hear what you are going through...

Mum had carers for 6yrs..(sadly passed away last July) I had alot of trouble...Mum had missed visits....they turned up willy nilly Image what made me mad was there was a care package of all her needs....they just would not look at the folder....Mum had short term memory so could not remember what they were supposed to do!!!!to top it all I was a long distance carer i travelled to Devon every 3wks and stayed for 1wk just to make sure things were being done right!!!!! Agencies changed 4times in those 6yrs that was the council doing!!!!

So what i did in the end got in touch with CARE QUAULITY COMMISSION and it did get a little bit better but i still had to keep on top the the carers.....So my advice is do get in touch with (cqc)!!!